R.A.Y. TECH LTD

Payment

• Electronic Banking, Direct Credit or Telephone Transfer: Bank: ASB Bank Branch: Wairau Park Account Name: R.A.Y TECH Ltd. Account number: 12-3119-0099937-00
• Please ensure the auction number is used as a reference against the deposit. If you do not put the auction reference number against the deposit this will take longer for your goods to be dispatched.
• Credit card (We accept Visa and Mastercard on all auctions. Our ‘after auction’ email will provide details on how to do this via telephone)
• Payment must be made within 3 days of auction/sale finishing.
• It can take up to 48 hours for transferred funds to clear. We will send the purchased items as soon as the payment has appeared in our account. Please note that payments made over a weekend may not show in our account until Tuesday morning. Public holidays also may add an extra working day

Delivery

• Our preferred shipping courier is Fastway Courier (http://www.fastway.co.nz) Most items arrive overnight, though south island deliveries can take a extra day or so. Please DO NOT sign for your goods until you have inspected the contents. Any goods signed for that are later found to be damaged cannot be claimed on. If your goods do arrive damaged, DO NOT sign and contact us immediately.
• Where we agree to transport the goods to a specified place, we will deliver, or arrange delivery of, the goods to that place. Except where otherwise agreed, you will pay for all resulting transportation costs.
• If no place of delivery is specified, delivery shall take place at the time when the goods are made available for dispatch at our premises.
• We can deliver the goods by installments, and each installment shall be treated as a separate contract.
• Any time stated for delivery is an estimate only. No claim shall be made by you on account of late shipment, or delivery however caused.
• All freight charges shall be at your cost unless otherwise agreed and stated.

Feedback

Please view our feedback. It gives good assurance of our customers' opinions of our standard of service. We encourage feedback within the Trade Me community. We will place feedback on all completed auctions. If you are satisfied with your purchase we would appreciate you doing the same.

Please email or call us to resolve any dispute prior to posting a negative or neutral feedback. Negative feedback does not help resolve an issue whereas a phone call will.

Risk and ownership

• Risk of any loss, damage or deterioration of or to the goods passes to you on delivery.
• Ownership of the goods remains with us and does not pass to you until you pay all amounts you owe to us or resell the goods in accordance with these terms.

Use of information

We respect privacy and confidentiality. Personal details you provide are appropriately treated. We are aware of our obligations and the trust you place in us. Your details will never be provided to a third party.

Governing law

This contract and its terms are governed by, and shall be construed in accordance with, the laws of New Zealand. Both parties submit to the exclusive jurisdiction of the courts of New Zealand.

Address:

R.A.Y TECH LTD. Unit C, 234 Bush Road Rosedale, Auckland

Phone:

(09) 4410097

Trading hours:

Mon - Fri: 9:30 am – 5:30 pm Sat: 10:00 am – 4:00 pm

Warranties

Unless otherwise stated in our listings all of our products sold come with a written warranty period (return to base at purchasers cost) which will vary depending on the item purchased (excluding battery or software issues on complete units). If you have an issue please contacts us during business hours and we will handle the situation from there. We will cover fastway courier costs that may be incurred in the unlikely event you receive an item and it is faulty upon receipt, however under normal warranty claims returning of the faulty item will be at your expense. We will repair replace or refund at our discretion.

Refund Policy:

• We offer a 7 day no question full refund return policy on all pristine items. Pristine goods are unopened and undamaged. Please note that shipping will not be refunded.
• Faulty goods will be subject to the normal return procedures for the specific brand being returned.
• Non-faulty product will require a Goods Return Authority, must be in saleable condition, and will be subject to a minimum 10% restocking fee.
• You will be liable for all delivery and insurance charges incurred in respect of returned goods.