Contact Details

COMPANY NAME:  ARTISTIC LIVING LTD
PHONE/FAX:  09-2790928 (10am-10pm)
MOBILE:  021- 819091

About the Store


ARTILIVI provides a wide range of bedding products which include comforter set, duvet cover set, sheet set and quilt set etc. Our aim is to bring premium quality products and service to everyone at affordable prices. We will try our best to make u have a quick and hassle free purchasing experience and keep you satisfy. Please fee free to contact us for any questions, we are always happy to help.

Store Policies


Payment:

Payment Instructions would be sent out automatically by trade me to all Winning Bidders after auctions close.

Please make payment within 3 days after the auction finishes or let us know which date payment would be done. Layby option is also available. Auction number is required for all bank deposits to avoid confusion.

Layby terms: Minimum $30.00 deposit within 3 days after the auction finishes (non refundable if trade not completed). 4 weeks to pay for the balance.

Please note that it might take several days for your payment to show on our account. Payments made over weekends or public holidays may take extra time.
Invoices are provided upon request.

Delivery Times

We ship orders at the day payment show on our account, no delivery on weekends.
Please send us your PHYSICAL address and land line phone number if available. We use FASTWAY Couriers and they do not delivery to PO BOX address.

Please email us if your parcel has not arrived within the allocated times below, and we will provide u with the track and trace number which u can check on:
www.fastway.co.nz

Allocated times:
1-2 working days within the North Island
2-3 working days to the South Island
2-5 working days rural delivery & within outer islands (ie: Stewart Island, Waiheke Island etc).

Refund Policy

  1. We are not obliged to provide a refund if you change your mind, make a wrong decision or it is not as you expected or imagined which includes colour. Please note that the colours you see may vary slightly depending on your computer screen settings. So please choose carefully.
  2. No refund or exchange for $1 reserve items if there is no quality problem.
  3. Where goods are faulty, buyer should contact us within 7 days of purchase. A refund will only be available if the item can not be repaired or replaced. Items should be unused and in original packaging. No refund for used items.
  4. Original Postage / Courier Charges are non-refundable under any circumstances.

Care instruction:

We recommend to dry clean for comforter sets, we do not recommend you to wash comforter sets by yourself because Home washers are often too small and most household washing machines have an agitator in the center, which places unnecessary stress on the comforter.