Trust and Safety Blog

How safe is your children's nightwear

All children's PJ's and nightwear needs to display the correct fire safety label.

101 things about Trust and Safety on Trade Me

    When trading online there is a LOT of things to thing about. There's being cyber safe, followung the site rules, ensuring goods are safe to sell and a small matter of regulatory compliance. It's all about ensuring that trade between members is trusted and safe. 

    So we thought it might be helpful to do a 'kitchen sink' post - here's 101 things that relate to trust and safety: 

    1. Whether you’re an average Joe Harley, fancy yourself as The Stig or consider yourself the reincarnation of Evel Knievel, when it comes to motorbikes you need to make sure you’ve got adequate protection for your noggin.
    2. We all know Trade Me is a great place to help old Aunty Joyce clear out her garage, or find that perfect vintage piece for your new living room. But, before you trade in old artifacts, there’s a few things you need to be aware of.
    3. You may not realise it, but all children’s nightwear is required to have a fire hazard label sewn into the item to warn about the dangers of contact with fire.
    4. Trade Me is relaxed about military medal sales but there are a couple of points to consider. Certain medals will fall under the ambit of the Protected Objects Act 1975.
    5. We take compliance with Court orders extremely seriously here at Trade Me. Over and above the action the Courts can take for non-compliance, Trade Me also reserves the right to restrict or suspend the account of any member who refuses to comply with an order of the Disputes Tribunal.
    6. Trade Me does not allow the sales of counterfeit items. When you list fake items, you can breach NZ law and our Terms and Conditions, so we take the sale of fakes very seriously.
    7. Smishing is the same fraudulent scam as phishing, but instead of delivering the scam by email, it’s sent straight to your phone by SMS (text message).
    8. If a deal is too good to be true, it probably is. If there’s something fishy about a trade, let us know via Community Watch.
    9. We recommend you put an asking price in your classified listing.
    10. We are massive animal lovers here at Trade Me and work with a number of organisations in relation to the items we allow to be sold on the site. We have some fairly strong rules about electronic dog collars.
    11. Buying car parts can be tricky business. Here's some tips.
    12. Would you ever buy a car without checking that it has money owing on it? Would you take the seller’s word for it?
    13. We've said no to bitcoins.
    14. Overseas scammers often target Trade Me members (and also persons who do not use Trade Me) by trying to trick them out of personal details to use to commit fraud. Be wary of suspicious emails.
    15. Trade Me only allows the sale of “A” category (also known as sporting) firearms.
    16. Consider using track and trace with your parcels.
    17. Use Pay Now.
    18. Trade Me is very proud that we are New Zealand’s most successful online market place. Our members are looking to make a great deal or find a real bargain. Unfortunately a few members might find themselves being taken for a ride by an overseas based scammer. We do our best to keep this kind of activity off the site but the reality is that some scammers are successful. The reality is that ANYONE can be scammed, it doesn’t matter how smart you are – unless you know what to look for.
    19. Christmas Tree lights must have the correct insulation on the plug pins.
    20. Every chainsaw needs to have a chainbreak.
    21. Check who you are buying from. Sellers with good feedback are generally responsible traders. If the seller is not authenticated or has no feedback (or plenty of neutral or negative feedback), you may want to reconsider bidding on/buying the item.
    22. From time to time, stolen goods are listed on the site. Here's what to do about it if they are your goods.
    23. Autobots, roll out!
    24. Selling radiocommunications gear? There's a lot of regulation to be mindful of.
    25. Trade Me takes privacy issues very seriously.
    26. All Motor Vehicle Traders need to be registered.
    27. Whether you’re NZ’s hottest home baker or a Master Chef addict wanting to share your edible talents with the whole country, there are some vital ingredients to consider before you take a big bite out of the Trade Me market.
    28. Wipe your hard drives clean before listing them.
    29. It’s hard enough finding a decent flatmate who doesn’t drive you crazy, and now you’ve got fraudsters to contend with. We’ve seen a few scammers pop up posing as wannabe flatmates. They’re attempting to recruit money mules to help them transfer stolen money around the globe.
    30. Do not pay for trades using Western Union. It's alway a con.
    31. You need Trade Me's permission to sell memberships.
    32. Beelieve it or not, there are rules about selling honey!
    33. Nazi memorabilia is not permitted to be sold on the site and it falls under our ‘Offensive Memorabilia and Propaganda’ policy, which you can find in our banned and restricted list.
    34. Freight Forwarding is a scam.
    35. If space was the final frontier for James T. Kirk and his band of merry red shirts, what is Trade Me in the scheme of the universe? Ideally, it will continue to be the best place that exists for Kiwis to buy and sell. Here's how Star Trek can lead to trading safely and successfully on Trade Me.
    36. Phishing is a favourite past time for internet crooks so remember that you’re the one who takes the bait when you go online so be mindful on what you click and to whom you give your data to.
    37. Do not leave your contact details in listings, they're a bright shiny beacon for scammers to approach you.
    38. All electrical goods that need them should have New Zealand plugs that feature insulation on the pins.
    39. Occasionally you may find that communication and willingness to compromise isn’t able to resolve issues with a lemon trade and you wonder what Trade Me can do about it.
    40. When listing third party products, they need to be described very accurately so there is no confusion about the nature of the goods.
    41. Your username should not be the same as the first part of your email address. i.e. if your email is, your user name should not be alexsmith1999 as it increases the chance of a phishing email landing in your inbox.
    42. Here's our guide to listing Apple products.
    43. Learn the rules around using images on listings. Bascially, don't copy images from search engines!
    44. It's OK to sell parallel imports on Trade Me. We think competition is a good thing. 
    45. Not sure of your consumer rights? The Citizens Advice Bureau know a thing or two about them.
    46. A lemon trade is one that’s left you dissatisfied with the goods or service you’ve received, or the manner in which a trade progressed. Here's how to turn that trade in to lemonade.
    47. Used or second hand underwear may be sold on the site. However, it must be washed thoroughly. 
    48. We think the force is strong with this one.
    49. You can't list on Trade Me if you are a current bankrupt.
    50. Keep your credit card details safe
    51. Puppies must be at least 8 weeks old before they can be rehomed.
    52. Trade Me know has overseas sellers on the site.
    53. Turns out you can’t sell black coral which means it can’t be listed on Trade Me.
    54. Keep an eye on our Announcements for the lastest on what's happening on site.
    55. The orb has been developed by NetSafe to offer all New Zealanders a simple and secure way to report their concerns about online incidents. The orb works with partner agencies to direct your reports through to the organisation best able to investigate or advise you on various types of online incidents that include scams and frauds, spam messages, objectionable material, privacy breaches and problems whilst shopping online.
    56. Gas appliances must be safe, even second hand gear.
    57. That Kiwi bloke working on an oil rig who wants to buy your car and ship it to Malaysia? He doesn’t exist.
    58. Do your kids wear PJ’s? Make sure they have the correct fire safety labels on them and you know what they mean.
    59. Selling an android phone? Make sure you understand how to correctly represent it.
    60. Here’s some guidance on ‘made to order’ listings.
    61. If you’re thinking of doing some online dating, here’s how to find Mr Right, not Mr Doesn’t Actually Exist.
    62. Sometimes we need to be sure people actuallly have goods in their possession when they're offering them for sale so we ask them to prove it.
    63. Conduct your trades within the site. Avoid going off-site to make purchases as you might be being targeted by a scammer.
    64. The best advice we can give our members on how to protect their accounts is to never share your Trade Me password. The reasoning is pretty simple – if you are the only one using your account then there will be no problems.
    65. If you spy some dodgy message boarder behaviour, report it.
    66. All motor vehicle traders selling second hand vehicles by auction must display the CIN notice.
    67. Trade Me takes its Terms and Conditions very seriously as they serve as a guide for our expectations around member haviour. Have a read of it now!
    68. A Plant Variety Right or PVR is a type of intellectual property right that protects new plant varieties. They exist because developing new plants can be expensive and time consuming, so it makes sense that those who are working over-thyme get a bit of protection by the Plants Variety Act.
    69. Trade Me notes that there are many kinds of hearing devices available and urges members who are considering buying to think about the issues raised in this post.
    70. Here's how to avoid getting spammed!
    71. There are probably over 100,000 hazardous substances that are used in New Zealand every day. From bleach in the bathroom, petrol at the pump to snail bait on the vegie garden, you can find them everywhere. There are tough rules about these things be sold on Trade Me.
    72. To the uninitiated, the internet is a big pond where sharks roam seeking to trick internet users into handing over their personal details so they can dine on their bank accounts. This is commonly known as phishing.
    73. Ticket scalping is legal! but you need to list tickets in the correct manner.
    74. You can report suspicious listings or sellers who are breaching our terms and conditions by clicking the Community Watch link at the bottom of every listing. It’s right next to the sheriff’s badge. We get about 1,400 Community Watch reports a day. That’s 9,800 a week or 509,600 a year. A set of human eyeballs reads each and every listing that is reported through Community Watch and action is taken as appropriate.
    75. Never send money overseasThis is always a scam
    76. Did we mention you should use Pay Now? It's a very secure method to buying online goods.
    77. Be aware of what suspicious behaviour looks like.
    78. Our good friends Netsafe are in the business of promoting cybersafety and championing digital citizenship by educating and supporting individuals, organisations and industry on a range of issues, they've have plenty of useful advise on internet scams. 
    79. Check out our Lemon Series guide to solving tricky trade issues.
    80. Trade Me will remove any listings we identify as featuring a ‘foreign plug’. No, we’re not xenophobic, we’re just very conscious about making sure our members buy electrical appliances that are safe.
    81. Community Law can give you free advice and help when things go wrong.
    82. Product safety is an important consideration when buying things your children use and buying a child’s car seat must be right up there in terms of playing it safe with your child’s well-being. New Zealand law requires that all children under seven years of age must use an approved child restraint appropriate for their age and size.
    83. Hang Gliders must have a new Warrant of Fitness before they are listed.
    84. Be wary of logging into your Trade Me account, online banking and the like at internet cafes.
    85. Here's some safe buying advice.
    86. You might be surprised but we had to put in a rule that you may not list a human body or body parts on the site...
    87. All food listed on the site must be produced in a registered premises or under an approved food safety programme or registered risk management programme. It must also comply with food labelling and standards requirements. 
    88. Fireworks cannot be listed.
    89. The 'black list' function can be used to prevent trading with unwanted parties.
    90. All electrical items listed must be safe. Some items require a supplier declaration of compliance (SDOC) before they can be sold; other items considered higher risk also require safety approval or certification.
    91. Members should bear in mind the Fair Trading Act when writing their listing descriptions.
    92. The Commerce Commission is in charge of enforcing the cot safety standard and offers some really good advice on the requirements for having a safe cot. 
    93. Shill bidders are not welcome on Trade Me.
    94. Trade Me is a wonderful place to sell the weird and wacky. We’ve helped sell a haunted washing machine, Tana Umaga’s handbag, David Beckham’s corncob and a meet and greet with Elton John. But you can't sell dead seahorses.

    Motor cycle helmets need to meet the approved safety standards

    Whether you’re an average Joe Harley, fancy yourself as The Stig or consider yourself the reincarnation of Evel Knievel, when it comes to motorbikes you need to make sure you’ve got adequate protection for your noggin.

    If you come off your bike, you’re likely to hit the road pretty hard so the last thing you want is to buy an inferior helmet that could do you more harm than good.

    Even the most badass helmet needs to be safe

    Here at Trade Me we hold product safety close to our hearts so if you’re listing helmets on the site you need to make sure what you’re selling complies with an appropriate safety standard:

    • UN/ECE Regulation No. 22: Protective helmets and their visors for drivers and passengers of motorcycles and mopeds (Europe)
    • Australian Standard AS 1698: Protective helmets for vehicle users
    • New Zealand Standard NZS 5430: Protective helmets for vehicle users
    • Snell Memorial Foundation: Helmet Standard for use in motorcycling
    • Federal Motor Vehicle Safety Standard No. 218: Motorcycle helmets
    • British Standard BS 6658: Specification for protective helmets for vehicle users (for type A helmets only)
    • Japan Industrial Standard T8133.

    It's the law that helmets meet these standards.

    It’s all in the sticker

    The easiest way to tell if a helmet meets safety standards is to look out for one (or more) of the following markings on your helmet:

    Motor -cycle -safety -sticketrs

    Better to be safe than sorry

    We have a goal to make sure all our members have a safe buying and selling experience. One of the ways that we do this is by running checks on items to make sure they carry the appropriate safety markings.

    If we’ve asked you to provide us with proof that the helmet you’re selling carries one of the above safety stickers, never fear it’s a really easy process:  

    1. Grab a newspaper, or a recent piece of junk mail or utilities bill from a New Zealand or Australian company. Make sure the date is visible. 
    2. Take a photo of the helmet with the newspaper. Please make sure we can read the safety sticker, so feel free to send multiple photos if you need to. 
    3. Email the photograph to:

    Once we’ve received your photos confirming the helmet has one or more of the above stickers we’ll pop you back an email to let you know your helmet is safe to sell on the site. 

    Netsafe would like your help with a survey on malware

    Mobile -malware

    This is a guest post by our good buddy from Netsafe, Chris Hails. He's seeking your help to find out how people use and secure their smart phone devices. We think this is a timely idea, given the emergence of smishing. 


    Three years ago this month I gave a presentation to NetSafe's stakeholders about the brave new world of smartphones and the potential challenges owners could face as they relied more and more on mobile internet access.

    The graphic above was a quick attempt to identify a range of perceived threats that included rogue apps, 'smishing', QR codes that took you to malware laden websites and accidentally publishing photos containing geolocation data.

    Smartphones were an exciting new development back in 2011 with only around 10% of Kiwis owning one. Jump forward 3 years and it's believed that almost 3 out of 4 New Zealanders now carry around a whizz-bang smart device that puts an amazing amount of computing power in their pocket.

    A recent MediaWorks survey suggested that 14 percent of Kiwi households now had 10 or more screens and were consuming media on multiple devices simultaneously. We're all slowly morphing into Elvis at Graceland watching 3 screens at once.

    Apple sold its 500 millionth iPhone last week and manufacturers shipped over 1 billion smartphones alone in 2013 so we can be certain there are plenty of people using Flappy Bird to avoid talking to their other half. 

    So where is all the bad stuff?

    What intrigues me 3 years on - and with millions of smartphones sold - is where are all the reports of mobile malware? NetSafe regularly talks to media keen for a smartphone hacking scandal but to date we've had just one report of an elderly Android device being factory reset via a browser exploit.

    The Register ran a story at the end of March about Zorenium, a new hacker tool to create 'zombie iPads'. Read the fine print though and this only works on jailbroken devices where the protection of the manufacturer's operating system has been lost.

    The security lead for Android recently addressed a tech conference and claimed that the Android malware threat was greatly overhyped. Cisco's 2014 Annual Security Report suggested that 99% of mobile malware does target Android but that only 1.2% of all malware targeted mobile devices.

    Tell us your view, take the survey.

    The 2011 presentation used data from a Smartphone Security Survey asking owners what they were experiencing. NetSafe is running the survey again to update our advice and we'd love to hear about your situation in 2014.

    Please take 5 minutes to answer the survey and we'll report back on how the landscape has changed three years on.

    Chris Hails

    How safe are your child's pyjamas?

    Childs -baby -nursery

    Winter is coming, they say.

    That means it’s time again to think about pyjamas and nightwear that keep our children warm and snug. It’s also time to think about the safety of those items.

    You may not realise it, but all children’s nightwear is required to have a fire hazard label sewn into the item to warn about the dangers of contact with fire.

    It’s important to bear in mind that all clothing and fabric will burn. When we use heaters or light fires, we have to be extra careful about the safety and suitability of our children’s nightwear.

    With winter knocking on our door, we’re taking the time to get the word out that Trade Me expects all sellers of both new and used items to make sure they are meeting the safety standard.

    Starting this April, Trade Me will be taking a tougher line in this space and where nightwear is identified as not having the correct labels, it will be removed from the site.

    If you are listing any of these types of products on Trade Me, you need to comply with the standard and have the appropriate warning label attached to the clothing.

    Regardless of whether the nightwear is new or used, if it doesn’t have a label, it cannot be listed on the site. This includes items where the label has been cut out. 

    The next three images are of non compliant labels or markings. 

    The first is a label that does not have the words 'low fire danger'.


    This second image is not an attached label nor is of the correct wording so doesn't comply.


    This is not a label but a 'swing tag' so is also non compliant.


    More comprehensive information can be found at these places:

    Commerce Commission’s fact sheet
    Ministry of Consumer Affairs’ guide.

    Creative Commons image used courtesy Jorge Cruz on Flikr.

    The sale of military medals and the Protected Objects Act

    Willi -apiata -hongi -greeting

    The sale of military medals can be an emotive issue. Some may see the sale as ‘cheapening’ the value of the medal by allowing it to be a commodity. Others see medals as legitimate items to collect.

    Trade Me is relaxed about military medal sales but there are a couple of points to consider. Certain medals will fall under the ambit of the Protected Objects Act 1975.

    Effectively that means the medals cannot be sold on site and sent to an overseas party, such as an Australian Trade Me member (subject to approval by the Ministry of Culture and Heritage). Medals are deemed ‘protected’ if they’re considered important to NZ for ‘archaeological, architectural, artistic, cultural, historical, literary, scientific, social, spiritual, technological, or traditional reasons.’

    This would include many medals that form part of New Zealand’s military history. For example you’d be hard pressed to see a medal like Willie Apiata’s Victoria Cross being allowed to be sold to a foreign collector.

    If what you’re selling is covered by the Act, and you want to sell it to an overseas buyer, you must seek export permission from Ministry of Culture and Heritage. If you have any doubt about the medal you wish to list, we suggest you contact the Ministry of Culture and Heritage for advice. For clarity, medals currently in New Zealand that are covered by the Act cannot be sold to Australian members.

    There is one kind of medal that we don’t allow, and that’s the kind that would be considered to fall under our Nazi memorabilia policy. That’s a moral choice we’ve made.

    Creative Commons image used courtesy Royal New Zealand Navy on Flikr.