How are we able to supply you with such low prices?
This is because we source products well, reducing costs so these savings can be passed on directly to YOU, our valued customer. The Dive HQ
and Ski World Team work tirelessly to searching supplier inventory, bringing you some of the latest and hottest bargain deals available on
Trade Me. We have more than 30 years of experience in our areas of expertise.
Hours of Operation:
| Monday - Thursday: | | 8:30am to 5.30pm |
| Friday: | | 9.00am to 2pm |
| Weekends & Public Holidays: | | CLOSED |
Please note we are not available on weekends or public holidays.
Any emails, questions or queries will be responded to or actioned as soon as possible or on the next working day. Due to the large volume of
emails we receive, email response can take up to 48hrs WITHIN NORMAL WORKING HOURS. It is Company Policy to reply to ALL emails, thus if you
have not received a response within 72hrs, please check you junk box, spam & pop-up filters. We have listed on Trade Me Q&A's as well
as automated emails our alternative email addresses. However, often picking up the phone is much simpler, especially if this is an urgent
matter.
Customer service:
Our Customer Services Department (work operational hours listed above only) is available and happy to answer any questions & queries you
may have. They are also committed and dedicated to working with you to resolve any issues that may arise and accept that technology is not
foolproof, mistakes can and do happen but we want to fix them.. We're real people, and love to help out wherever, however we can, which, our
proven record of top quality support reflects. If there is a problem, email us first, however, if you think there is an email issue then
please call. Remember to keep in touch, if you haven't heard from us, please let us know. Our goal is for you the customer to be happy.
Emails:
If you are having problems emailing us, please call us and we'll help you immediately. If you don't get a response from us, it is because we
didn't receive your email. We have a great Customer Services Department and we always answer every email that comes in.
Products:
Please note: All items are not opened prior to dispatch as they arrive new and in original packaging. Some item manuals may not be in English
as we take advantage of overseas cancelled shipments, again, in order to supply you with hot bargains.
Tax/GST Invoices:
We are GST registered. GST + Invoices are provided on all sales.
Bidding Policy
Please read through our terms and condition prior to purchasing or placing a bid as all sales are final and non-refundable.
Warranty Policy:
- If listing does not contain any warranty information then we will provide a 30 day Return to Base warranty. Please check listing
carefully for correct warranty period.
- We will replace your item if it is found to be Faulty on arrival.
- The Buyer must check their item immediately and report any damages or faults to the seller by e-mail within 48hrs of having received
their item. Please specify the item title and invoice number. We reserve the rights to refuse any claims that are made after this time
frame.
- Buyer has the responsibility and expense of sending back the faulty item to Dive HQ and Ski World, Christchurch.
- We do not accept any item return by COD. The return postage must be paid entirely by the Buyer. Buyer must make contact with Dive HQ and
Ski World for approval prior to item return.
- Dive HQ and Ski World will repair the item where possible or send a replacement. Refunds will only be offered where a replacement is not
available.
- All warranty claims must be made by the original buyer of the item. Warranty is not transferable beyond original buyer.
- All accessories and bonus gifts are not covered by warranty. E.g. Battery, earphones, cables, carry bags etc.
- Your invoice, delivery docket, buyer details will be required as proof of purchase.
- Warranty valid in New Zealand only.
- Dive HQ and Ski World adheres to CGA & FTA as well as all of Trade Me's Terms and Conditions.
Warranty Does Not Cover:
- Normal wear & tear.
- Damage from using goods for a purpose for which they were not designed.
- Damage from neglect or careless storage.
- Damage from having unauthorised repairs carried out.
Replacement Policy:
- Buyers must check item for faults or damages immediately and report it to the seller via e-mail within 48hrs of receiving items. We
reserve the right to refuse claims made after this time frame.
- Photos may be requested from Buyer as proof of damage.
- Buyer is liable for the postage fee to return faulty/damaged product for warranty and exchange.
- Dive HQ and Ski World is liable for sending replacement warranty item back to buyer, except in the case that the returned item is tested
and found not faulty or not in the same condition that buyer reported. In which case, buyer will be required to pay for return postage costs
and the item will be sent back at the buyer's expense.
- Products must be returned with all accessories including their original packing materials, cartons and boxes.
- Returns to be accompanied by 'Return Form' which will be emailed to buyer upon notification of problem.
- Dive HQ and Ski World must receive all returns within 14 days from accepted delivery. If an item is returned after the 14 days from
accepted delivery, we reserve the right to refuse claims made after this time frame. Item returns to be approved and authorized by Seller
before an arranged return is executed.
Refund Policy:
- Refunds will only be offered on items that arrive faulty on arrival, are damaged in transit or are defective AND we are unable to repair
the item or provide a replacement of equal or greater functionality.
- Refunds will not be offered if items are not compatible with buyers system OR buyer is unable to operate or assemble item. Buyer must
ensure that systems are checked for compatibility prior to purchase/bidding.
- Refunds will not be offered after the item has been used.
- Refunds will not be offered if buyer changes their mind, or if item is 'not what you expected'.
- Original postage charges are non-refundable.
- All items must be returned to us for full assessment BEFORE refund will be issued.
- Refunds are processed by Dive HQ and Ski World at the end of each week.
The following applies to refunds offered under any/all circumstance other than those listed above:
- Goods must be returned at buyer's expense using registered post or equivalent.
- Goods must be returned in original packaging, complete with all parts and accessories.
- We reserve the right to refuse a refund if the goods are returned in an unreasonable condition.
- Goods must be returned within 14 days of having received the package.
- The time it may take your bank to process Dive HQ and Ski Worlds refund can be up to 4 business working days. You will receive e-mail
notification of your refund once we have received and processed the returned item.
Shipping:
- Buyer has to pay for Shipping and Handling Fee.
- Shipping and Handling Fee options are listed on Auctions and require buyers to select correct location upon checkout.
- Deliberate selection of incorrect shipping option (selecting Main Center when based in Rural Location) in order to avoid correct freight
charges will result in Voiding of Auction and Blacklisting.
- Item(s) will not be shipped until payment has been received in full and has cleared.
- Our items are usually dispatched within 24hrs (Excluding weekends & Public Holidays) of full payment clearing, however, this may
take longer during busy periods.
- Delivery is not available on weekends, public holidays or during after hours.
- Please allow up to 7 working days for delivery, after proof of payment is provided.
- Dive HQ and Ski World is not responsible for service transit time. Transit times are provided by the delivery service, excluding
weekends, holidays and may vary with package origin and destination, particularly during peak hours.
- A tracking number will be supplied via Automated Email.
- This is a signature required service unless you tell us otherwise. Business Address is encouraged and can result in quicker
delivery.
- We do not deliver to PO Boxes nor do we use standard Post.
- We will ship to Australia via NZ Post ONLY.
Packaging:
The quoted shipping amount includes Packaging, Handling Fees and Insurance.
Privacy:
Your details will not be passed onto any 3rd party and we take all reasonable steps to keep your details private and confidential. As part of
our customer loyalty program, we will retain your e-mail address to follow up on customer satisfaction or on how we can make your shopping
experience with us more enjoyable.
Feedback:
- We recommend that Buyer leave their feedback after their items are received.
- Please contact us FIRST to fix any problems or issues BEFORE placing negative feedback. Negative feedback does not solve any problem and
we will consider the transaction finalized once a negative feedback is posted. Further assistance or opportunity to resolve an issue may
automatically be withdrawn while negative feedback is in place.
Payment Methods:
At close of auction you will be sent email instructions on how to proceed through our secure checkout. Full payment must be received within 5
days of Auctions closing and before we will ship. Please remember to instruct Bank Tellers to include Auction Number as a Reference when
making payment.
- Internet banking
- Bank Deposit
- Credit Card
- Pay Now
- NO LAY-BY AVAILABLE
Disclaimer:
While every effort will be made to ensure that the information on Trade Me is kept current and accurate, we do not assume any liability for
any inconvenience or loss caused by any errors or omissions concerning our products or services. All terms and conditions detailed are
subject to change.
Do you have some Suggestions or Comments where we can improve?
We are constantly trying to improve the Store. If you have any comments as to how we can improve your Shopping Experience with us, please
send us an email.
Once again, thank you for shopping with us.
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