Contact Details


Company Name:     NEW GENERATION BATHLINK LTD
Showroom:     390C Church Street, Penrose, Auckland
Phone:     (09) 5252 588
Fax:     (09) 5252 589
Mobile:     021-838 728
       
Business Hours:     Monday-Saturday from 9:00 am to 5:30pm
 

About the Store

Welcome to New Generation. We provide a fantastic and romantic world for your family. We are a professional bath ware company, our ranges include: vanity, shower enclose, tap, toilet, accessories and more. We have our own vanity manufactory and NZ standard Wall-liner. If you require a product that is not in our listings, please contact us.
 

Store Policies

*Payment

Payment must be made within 7 days of the auction closing.

Payment Options

Bank Deposit:
Bank Account: ASB Bank
Account Number: 12-3061-0281778-01
Account Name: New Generation Bathlink Ltd

When you make payment please use the auction number as the reference. If there is no reference it may slow down the transaction.

Cheque:
Cheque name: New Generation Bathlink Ltd
Mail to: 390C Church St, Penrose, Auckland

Please include your name, address, phone number and your auction number on the back of the cheque. When you pay by cheque, your purchase will be held until your cheque clears. (4-7 days!)

EFTPOS:
Available for pick ups from our showroom. We accept cash & EFTPOS, but not credit card.

*Shipping
We ship all small parcels via Post office, larger package via professional express company. Payment must be covered the shipping costs.

We will arrange shipment to you within 2-7 working days when we receive your payment.

All our deliveries are track and trace by a tracking number. If you have not received your goods in a reasonable amount of time please notify us and we will follow that up for you.

If a buyer organizes transport, please provide the bank payment and auction number to us when the couriers come to pick up the product. We will open the package and take the photos then e-mail these to the buyer. Please note that this will be at your OWN RISK, we won't provide any insurance and replacement for goods damaged by shipping.

*Packaging
All items are bubble and poly wrapped then put in cardboard cartons for freighting. Vitreous china is packed with extra wrapping before freighting.

*Refund Policy
We will replace or exchange if:

  • Item is defective, please check my insurance policy.
  • Item is incorrectly described in the auction listing.
If we are unable to replace goods we will offer you the choice of a) exchanging for the same value product or b) a refund.

Please ask all questions before bidding, All "Not Faulty" products without damage can be Exchanged at Equal or Greater Value (need to pay the extra amount) or refunded (condition as follow). Goods must be returned within 7 days of receipt, in original condition and packaging accompanied by the original invoice. All courier charges are non-refundable and we also need to charge the successful fee from trade me.

When we receive the good condition product, then I will give you
  1. Full refund for the mixer & accessory.
  2. We also require 20% depreciation of the vanity, shower or bath.
If you asked for a refund after 7 days, the item must be new goods with the original packaging and we also require 20% depreciation.

If you receive defective or damaged goods then please contact us via e-mail initially stating clearly what the problem is, include: Invoice Number, Item Description, Code Number, Date of Purchase, Price Paid and a contact phone number, at least sent 2 photos to us. New Generation will contact you within 2 working days with the procedures to resolve the problem via the above guidelines. Please check the INSURANCE for Shipping damaged by vanity & shower purchased.

*Shipping Policy
OWN RISK. NOT COVER ANY SHIPPING INSURANCE

*Warranty
The bidder must keep the original invoice as proof of purchase.

The mixer comes with 5 year warranty; the manufacture warranty is only for the ceramic cartridge. 2 year warranty for the part of the hardware.

Incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product are excluded from our warranty. We cannot pay for plumbing costs or building costs etc if product is found to be faulty after installation.

Please contact us for details of our warranty policy.

Customer service
It is our pleasure to satisfy our customer. We provide 7 days customer service in business hours. You can also call the mobile phone after working hours. Please do not hesitate to contact us for any further questions.

Privacy
All information provided from New Generation Bathlink Ltd is considered private and confidential. Please don't copy any pictures and descriptions of the products to any public media, especially on the internet.
 

 

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