About the Store
Welcome to New Generation. We provide a fantastic and romantic world for your family. We are a professional bath ware company, our ranges include: vanity, shower enclose, tap, toilet, accessories and more. We have our own vanity manufactory and NZ standard Wall-liner. If you require a product that is not in our listings, please contact us.
Payment must be made within 7 days of the auction closing.
Please ask all questions before bidding, All "Not Faulty" products without damage can be Exchanged at Equal or Greater Value (need to pay the extra amount) or refunded (condition as follow). Goods must be returned within 7 days of receipt, in original condition and packaging accompanied by the original invoice. All courier charges are non-refundable and we also need to charge the successful fee from trade me.
When we receive the good condition product, then I will give you
If you receive defective or damaged goods then please contact us via e-mail initially stating clearly what the problem is, include: Invoice Number, Item Description, Code Number, Date of Purchase, Price Paid and a contact phone number, at least sent 2 photos to us. New Generation will contact you within 2 working days with the procedures to resolve the problem via the above guidelines. Please check the INSURANCE for Shipping damaged by vanity & shower purchased.
OWN RISK. NOT COVER ANY SHIPPING INSURANCE
The bidder must keep the original invoice as proof of purchase.
The mixer comes with 5 year warranty; the manufacture warranty is only for the ceramic cartridge. 2 year warranty for the part of the hardware.
Incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product are excluded from our warranty. We cannot pay for plumbing costs or building costs etc if product is found to be faulty after installation.
Please contact us for details of our warranty policy.
It is our pleasure to satisfy our customer. We provide 7 days customer service in business hours. You can also call the mobile phone after working hours. Please do not hesitate to contact us for any further questions.
All information provided from New Generation Bathlink Ltd is considered private and confidential. Please don't copy any pictures and descriptions of the products to any public media, especially on the internet.