About the Store
Om Laptops is a Kiwi company with an ambition to revolutionize the world of electronics. Our vision is to deliver the innovative electronics at an affordable price. Currently, we are specializing in Ex-Demo and Ex-lease Laptops and PC related products. Among the other products we also stock printers, related accessories, brand new laptops, a whole range of apple software and many more. Walk in to our store today to see what we have got, While majority of our suppliers are from overseas, we do source some products locally as well.
With an evolving innovative team of Engineers and Technicians, we promise our clients to deliver the best quality electronics at the most affordable price. Product Knowledge/Customer Service.
We will let our clients feedback speak for us. So please do check our clients feedback to know more about our knowledge and quality of service. With the exclusive personalized customer service, we will listen to what you need and offer you the product accordingly , we are here to help you to decide what to buy not to push you to buy what we want to sell.
Free repair quotation and full assessment at an affordable rate. Repairing all computer related products is one of our major strength. Please feel free to contact our technical team 09 524 5498 for any computer related jobs or parts. We stock most of the Apple parts , for wholesale inquiries please contact us.
We provide insurance quotes as well.
Why a better place to buy:
You get the best price in New Zealand:
We accept EFTPOS, Bank Transfer, Credit Card, PayPal or Cash payment. Please contact us at 0210 2966 202 for any special payment terms like payment in installments or payment by Cheque etc.
Please note that payments made over a weekend may not show in our account until Tuesday morning.
Public holidays also may add an extra working day.
Please use your AUCTION NUMBER as a banking reference.
All our products comes with warranty as stated in the auction. If you have an issue please contact us during business hours and we will handle the situation from there. We will repair replace or refund at our discretion.
We offer a 7 day no question full refund return policy on all brand new items. Please note that shipping will not be refunded.
For refunds/warranties item must be returned back in original packaging within the warranty period.
Refunds will not be offered if the items are not compatible with the buyers system OR the buyer is unable to operate or assemble item.
You must ensure that systems are checked for compatibility prior to purchase/bidding.
Refunds will not be offered after the item has been used.
Refunds will not be offered if buyer changes their mind, or if item is 'not what you expected'.
Original postage charges are non-refundable.
Our return policy is to replace and not refund (when possible). All items must be returned to us for a full assessment before a refund will be issued.
We use courier post with overnight delivery . Any freight damaged goods cannot be claimed on. Tracking numbers are emailed to you upon payment of goods and goods being shipped from our premises.
Consumer Guarantees Act
We take our Consumer Guarantees Act responsibilities seriously and do our best to provide service that goes above and beyond the Act's requirements.
We respect privacy and confidentiality. Personal details you provide are appropriately treated. We are aware of our obligations and the trust you place in us. Your details will never be provided to a third party.
All Exlease laptops may not be always ready for pickup straight away as we might need some time to do a clean install and test it before shipping, For brand new items please confirm the stock availability before coming in to the store.