You can issue a full or partial refund for items purchased with Pay Now.

To issue a refund, click on the 'Payment received' button on the auction from your Sold Items page, then click the 'Issue refund' link.

You can issue only one refund per purchase on Trade Me. If you need to issue additional refunds you should contact us.

When you process a refund your Pay Now fees will be automatically refunded to your Pay Now account. Full refunds result in all associated fees being refunded. For partial refunds only the fees on the portion of the sale will be refunded.