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Damaged In Transit
We take every care to ensure your goods reach you in perfect condition and accept full responsibility for products damaged in transit. In the unlikely event your goods do not reach you in a satisfactory condition, please contact our friendly Customer Service Team with details of your experience with the damaged items. Please be assured that any problems will be addressed in a friendly and efficient manner. Your satisfaction is extremely important to us.
We will happily issue you with a full refund or arrange replacement where possible. Please keep any damaged items and packaging in the same condition as they are received, and email us a photo if possible. This can assist us in making a claim to the courier.
If an item is required back for inspection, a pre-paid courier bag will be sent to you for its retrieval. In order for us to organise a replacement or compensation item(s) and packaging must be retained for inspection.
You may email us with photos clearly showing the damaged item(s) or take them to your local post office for inspection.
International orders
International orders
We are unable to provide a retrieval bag for items sent overseas. Please contact us with the product's photos, batch number and expiry date for compensation.
We will compensate you for goods damaged in transit. In order to compensate you, both the damaged item(s) and packaging must be taken for inspection at the closest Post Office near you within 7 days. You will be issued a damage report by the post office. Please notify us of the situation by email, along with photos clearly showing the damaged item(s) and its packaging and a scan of the damage report you've been given.