Trust & Safety Blog

Congratulations! You have (not) won your very own Quality Voucher!

I bet when you woke up this morning you didn’t think you’d be lucky enough to win that auction for a ‘Quality Voucher HQ7520’.

Turns out, you’re not that lucky. Quality Vouchers are in short supply these days and (you guessed it) this is just another scammer, trying to freak you out and steal your credit card information.

If you’ve received an email this morning that looks like it’s from Trade Me, and has the subject line ‘Shopping cart purchase confirmation - order # C080810’, please delete it right away.

Here’s what it looks like:

Phish Blog 1

Please do NOT click on the links contained in the email. They may look like Trade Me, but they are not our URLs. Simply delete the email and commend yourself for being cyber safe.

We are working to have the sender’s site removed as soon as we can.

Action points:

If you have provided your credit card details via the fake site, you must call your bank right now. Explain the situation and they will cancel the card immediately.

If you believe you entered your Trade Me log in details into a phishing website, you will need to reset your Trade Me password immediately via your My Trade Me page. If you need help call please call us immediately on 0800 334 332 – keep in mind this number is only for emergency situations and not general enquiries.

As a security precaution, we recommend you run a full virus scan on your computer immediately. In case you don't already have security software to assist with this, you might like to check out this free tool.

If you use the same password elsewhere, it’s possible that your other online accounts may also be accessed. We strongly urge you secure these accounts by updating your password and any security questions as soon as possible (but call your bank first!).

If you'd like to know more about phishing, read our guide on how to protect yourself online from scams.

How Trade Me accesses the Police national firearms database

Blunderbuss

We’re making changes to our firearms categories

Recently, there has been a conversation going on about the sale of firearms in New Zealand.

You might not have known that firearms could be bought and sold on Trade Me. They can, but the process is subject to a number of restrictions.

As with anything being traded on the site, our goal is to provide a community where buyers and sellers can come together and trade firearms safely, knowing that we’ve got their back if anything should crop up along the way.

Of course, we’re constantly looking for ways to make things better, and we’ve been working hard behind the scenes with Police for some time to increase the safety of trades conducted through our firearms community.

Okay, so here’s the really cool part:

From September, we’ll have the ability to verify firearms licences entered on Trade Me via the Police national firearms database.

Currently, to bid, buy or ask a question on firearms or ammunition listings you must enter a firearms licence on Trade Me.

The changes will mean that you’ll have to enter your firearms licence number and the name on that licence. We’ll then check that licence against the Police firearms licence database to make sure that it’s legit, current, and matches the membership it’s being used on.

Police will give us a ‘Yes/No’ response, so we can establish whether the licence is valid and belongs to that member.

Trade Me will not have access to or receive any personal information from the Police firearms licence database.

If we get a ‘No’ back from Police, the transaction will not be allowed to proceed and you will need to get in touch with us to have a chat.

Here are a few useful points to get you started:

What information will Police get?

Trade Me will be operating an API to query the Police database with the license number, and the name on the licence.

Police will know that your licence has been entered into our system.

We’re not providing any information about the transaction or your Trade Me membership information.

We have a family account under my partner’s name – can I still buy firearms on that membership?

No. Your Trade Me membership will need to match the name on the firearms licence in order to use the firearms category. You’ll need to update the details on your account or create your own Trade Me account if you wish to bid, buy or ask questions on listings in firearms categories.

Does Trade Me have access to the Police’s database? Are you going to be looking up members with this?

Trade Me will not have access to or receive any personal information from the Police firearms licence database. We just have the ability to query names and licence numbers entered into our system to make sure they’re legitimate. This provides good protection for our buyers and sellers.

If I type the wrong thing in by mistake, will this get me trouble with the Police?

No, but you won’t be able to proceed with the transaction until you enter the correct licence number and name.  

Does this mean sellers don’t have to sight the firearms licence when they complete the trade?

The existing obligations still apply, and sellers must sight the firearms licence of the buyer, or receive written confirmation signed by Police, confirming the buyer holds a valid firearms licence.

We’re stoked that we’ve been able to increase the security of our firearms category. As always, if you have any questions about the upcoming changes please get in touch. We’re here 24/7 to help you out.

What does the Office of the Privacy Commissioner have to say about this?

The OPC has said "Trade Me will be verifying firearm licence details with Police for every firearm transaction on the auction site. This process is based on consent of all concerned and as such, raises no concerns under the Privacy Act."

They've also prepared a detailed FAQ on the matter

Updated 29 August 2018.

Image courtesy of Wikimedia.

Trade Me's 2017 Transparency Report

Summary -enquires -trademe -transparency -report

Like many NZ-based companies, we receive enquiries for information from NZ government agencies to assist them with their responsibilities to maintain the law.

We've put together our fifth 'Trade Me Transparency Report' to give insight into how we work with government agencies to help keep our website trusted and safe.

Follow this link to read the Transparency Report or click here to download it as a PDF.

This transparency report details the number of enquiries from government agencies for information from us in the year from 1 July 2016 to 30 June 2017. 

Prior reports can be found below: 

  1. 2016 Transparency Report
  2. 2015 Transparency Report
  3. 2014 Transparency Report
  4. 2013 Transparency Report

The week of the phony Trade Me survey

The scammers have been at it again with a new take on an old story.

Phishing emails traditionally lure in the unsuspecting, pretending to be a trusted brand (your bank, the IRD, Trade Me, etc.)

A recent emailed addition to this is addressing our members by name, and has come in a few variations:

Trademe -survey -scam

And even more recently, this rather nice one celebrating a Trade Me birthday we weren’t even aware of:

Birthday -scam -trademe

Realistically, who doesn’t want a free gift?

We’ve had trusting Trade Me members click on these links, and go straight to a faked ‘survey’ website, where they are asked to answer six basic questions, before being directed to their prizes. 

Here‘s the kicker: as part of their prize, our members are then asked to enter their credit card details for things like trial magazine subscriptions, perfumes, or a $1 LG smart phone.

The trend seems to be that our members are then charged substantially more than they bargained for, and their credit card details are now in the hands of some unscrupulous third party.

Please do NOT click on the links contained in the email. They may look like Trade Me, but they are not our URLs. Simply delete the email and commend yourself for being cyber safe.

We are working to have this site removed as soon as we can.

Action points:

If you have provided your credit card details via the fake site you MUST CALL YOUR BANK RIGHT NOW. Explain the situation and they will cancel the card immediately.

  • If you believe you entered your Trade Me log in details into a phishing website, you will need to reset your Trade Me password immediately via your My Trade Me page. If you need help call please call us immediately on 0800 334 332. This number is only for emergency situations and not general enquiries.

  • As a security precaution, we recommend you run a full virus scan on your computer immediately. In case you don't already have security software to assist with this, you might like to check out this free tool.

  • If you use the same password elsewhere, it’s possible that your other online accounts may also be accessed. We strongly urge you secure these accounts by updating your password and any security questions as soon as possible (but call your bank first!).

  • If you'd like to know more about phishing, read our guide on how to protect yourself online from scams.

Top ten ways to keep yourself safe on Trade Me

Password

Trade Me is a great place to buy and sell but it pays for you to be cyber smart.

Here’s some tips and hints to keep you safe on the internet and our site.

These tips are just a taste of the things that you should bear in mind as you travel the online path.

Again, if you ever come across a dodgy listing, please let us know via Community Watch and we'll get an eyeball across it. 

If you want some more advice, Netsafe is a great resource about using the internet and Consumer NZ also has some handy online safety tips.

If you're reading this post, chances are you love Sci Fi so why not check out our Star Wars Guide to safe trading on the site.

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