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- FAQ Part 1
FAQ Part 1
ORDERING
Do I have to purchase the art print framed?
No. We offer the option to purchase all of our art prints either framed or unframed.
Can I laybuy an item?
Even better. You can 'art now, pay later' by choosing to pay with Afterpay.
Do you sell canvas prints?
No.
Do you have a physical store?
Pop Motif is an online retailer only. By avoiding the overheads associated with being a traditional ‘bricks and mortar’ store we are able to pass on savings to our customers as well as hold a far greater catalog of art prints.
FRAMING
Are your frames good quality?
We do not use cheap readymade frames that you will find in homeware stores. We offer a true bespoke custom framing service. We use gallery quality mouldings crafted from sustainably harvested wood and high spec framing glass. Each framed artwork comes complete with a custom framing finish - acid free backing board and framing tape applied on the back to protect against dust and condensation. We also use a high quality hanging mechanism. All our frames are assembled by hand, here in New Zealand by our in house master framers and made to order. Our frames exude quality and craftsmanship and will last a lifetime.
Do you frame using glass?
We use scratch resistant clear float framing glass. This is a high performance glass which offers an extremely high level of clarity as well as UV protection to protect your art print.
Why do you use glass instead of acrylic or perspex?
We choose to use glass as it offers superior clarity and isn't prone to going opaque over time from light exposure. It is also much easier to clean and better for the environment than acrylic or perspex. Glass is more prone to breakage but when you take as much care with packaging as we do that isn't an issue.
How expensive is your framing service?
The cost varies depending on the size of the print. Our custom framing service is in general around 30-40% cheaper than using your local high street framer.
How long does framing take?
We pride ourselves on proving a fast and convenient service. You can expect to receive your framed art print within 7 working days. If you have a rural delivery address delivery can take up to 10 working days.
How do you ship framed prints without damaging them?
We take as much care and pride in packaging the artwork for delivery as we do in producing it. Our packaging team are seasoned pros and know how to package to minimise the chance of breakage.
What happens if my framed art arrives damaged?
In the unlikely event that your framed art arrives damaged we will replace it free of any additional charge.