- Store help
- Amazing Fashion >
- FAQs
FAQs
Combine Shipping
Pay highest shipping for the first item (whichever is the highest, they can be $5.5, $6.5, $7.5 or $12.5 depends on your purchase)and $1 for every other items. Please pay all the items in a COMBINED PAYMENTS.
We can not combine with dispatched parcel. Please wait until all auctions have ended and pay in a combined payments if you are paying via internet banking. You can use any auction number to be reference for your deposit. If you are paying by credit card please pay all items within an hour for a combined order.
How Long will my order take to arrive?
Most orders ship on the next business day after payment is received. We will send you a shipping confirmation email which includes your tracking number and a link to track your package. It normally takes 1-2 working day to arrive (rural delivery takes about 1-3 working days).
What is your Return Policy?
We have a very easy return policy. If you are not 100% satisfied with your purchase, you may return your item for a refund (excluding shipping charges) within 30 days. No question asked! The item must be unworn or only tried on for fit/sizing.
GST invoice
We are GST registered and are able to provide a GST invoice upon request.
Customer services
We open Monday to Friday except weekends and public holidays. All emails, questions & queries will be answered ASAP during office hour. We strive to reply to all emails but in the event that you have not received a response within 24 hours then please check your junk box or just message again, we may have missed it.
How to find your right size?
All size specified in item descriptions are converted to NZ size.
Also you can take your own measurements and then compare them to those listed to choose your best fit. It only takes a moment to take your own measurements and even if you don't end up buying from us it is good information to have especially if you like to save by shopping online for clothes.
Please take the measurement from your best fit clothes of similar type to what you are planning to purchase and compare to the size carefully. Please also remember that we have a very easy return or exchange policy.
Items sold out, will you be getting more?
Our items are available only in very limited quantities and some of the most limited styles and sizes sell out within days of being placed on our site. We recommend to add us to your favorite list so you will not miss out on new styles.