- ArohaPicks >
- FAQs
FAQs
We’re here to make your shopping experience as smooth and enjoyable as possible.
Our goal is to bring you stylish, meaningful jewellery and home essentials at prices that won’t break the bank.
Q: How do we keep prices low?
A: We work directly with trusted suppliers, avoid middlemen, and keep our operations lean — which means better value for you without compromising quality.
Q: Are your jewellery items made in New Zealand?
A: Some of our pieces are locally sourced from talented New Zealand creators, but many are curated from trusted global partners across Asia, Europe, and North America.
Every item is carefully selected with New Zealand’s relaxed lifestyle, natural beauty, and aesthetic preferences in mind.
A: Some of our pieces are locally sourced from talented New Zealand creators, but many are curated from trusted global partners across Asia, Europe, and North America.
Every item is carefully selected with New Zealand’s relaxed lifestyle, natural beauty, and aesthetic preferences in mind.
Q: Do you offer combined shipping?
A: Yes! If you purchase multiple items, we offer combined shipping discounts to help you save more.
Please message us before making payment so we can apply the correct shipping rate or send you a combined invoice.
A: Yes! If you purchase multiple items, we offer combined shipping discounts to help you save more.
Please message us before making payment so we can apply the correct shipping rate or send you a combined invoice.
Q: Can I request specific jewellery styles or custom sourcing?
A: Absolutely! We are your global jewellery pickers, and we love a challenge.
If you’re after a certain style, theme, or material, feel free to ask — we’ll try our best to find it or suggest something similar.
A: Absolutely! We are your global jewellery pickers, and we love a challenge.
If you’re after a certain style, theme, or material, feel free to ask — we’ll try our best to find it or suggest something similar.
Q: How long will delivery take?
A: Standard shipping within New Zealand usually takes 2–5 working days.
Express delivery arrives in 1–2 working days after dispatch.
All orders come with tracking information.
A: Standard shipping within New Zealand usually takes 2–5 working days.
Express delivery arrives in 1–2 working days after dispatch.
All orders come with tracking information.
Q: Are your products hypoallergenic?
A: Many of our jewellery items are made with nickel-free or hypoallergenic materials.
If you have sensitive skin, feel free to ask us before purchasing — we’re happy to help!
A: Many of our jewellery items are made with nickel-free or hypoallergenic materials.
If you have sensitive skin, feel free to ask us before purchasing — we’re happy to help!