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- FAQs
FAQs
Q: Where are you based?
A: We are an Auckland-based New Zealand business shipping nationwide.
A: We are an Auckland-based New Zealand business shipping nationwide.
Q: When will my order be sent?
A: Orders are usually dispatched within 1–2 working days after payment is received.
A: Orders are usually dispatched within 1–2 working days after payment is received.
Q: Do you combine shipping?
A: Yes, we’re happy to combine shipping where possible to save you money.
A: Yes, we’re happy to combine shipping where possible to save you money.
Q: Can I pick up my order?
A: Pickup may be available by arrangement please message us before arriving.
A: Pickup may be available by arrangement please message us before arriving.
Q: What if I order the wrong item?
A: Contact us as soon as possible. If the item hasn’t been shipped, we can help change your order.
A: Contact us as soon as possible. If the item hasn’t been shipped, we can help change your order.
Q: Do your products come with a warranty?
A: Yes, all products are covered under the Consumer Guarantees Act.
A: Yes, all products are covered under the Consumer Guarantees Act.
Q: Can you help me choose the right product?
A: Absolutely, send us a message and we’ll point you in the right direction.
A: Absolutely, send us a message and we’ll point you in the right direction.
Q: What if there’s an issue with my order?
A: Get in touch and we’ll sort it quickly. We stand behind our products.
A: Get in touch and we’ll sort it quickly. We stand behind our products.