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- FAQs
FAQs
1. Can I get a refund if the costume is not suitable?
Of course! We have a “No Worries”, 100 Day Return policy. You can return any costume and most accessories any time within 100 days for a full refund, minus the original postage. The only condition is that it must be in its original unworn condition and in its original intact packaging.
4. When will you be getting more in stock?
Our buyers are always working hard to get the latest and greatest costumes and accessories for your needs. All stock is replenished as quickly as possible. If you have an enquiry regarding an individual costume or accessories please do not hesitate to contact our friendly customer service team and they will liaise with the buyers to give you the most accurate information possible.
5. Can I exchange for a different size?
The way to exchange is that you first need to go online and re-order the costume you need in the new size. This is to ensure that you can secure that item (popular items sell out quickly), and we can get it out to you as quickly as possible. Then you can return the item you have back to us, our address is: CostumeBox Returns, 10 Clearview Place, Brookvale, NSW 2100 Australia. Please remember to include a copy of your invoice so we know who the order belongs to.
6. How do I know which size is right for me?
Like fashion brands, each costume brand can fit a little differently. To help with sizing, we have a very extensive range of size charts specific to the supplier for each of our costumes. The size charts will appear as a second image on the costume page. We recommend comparing measurements as this is the most accurate way to find a size that will be just right for you. In some of our product descriptions we also provide measurements and additional information for each costume.