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FAQs
Missing Product in the Delivered Order
Our shipments are carefully inspected before leaving our warehouse. A client must contact us if there is a missing product in the order. Two options are available:
1) If the client wishes to replace the missing item, then DerLook sends the product and covers all delivery charges relative to the new shipment.
2) If the client no longer wants the product or if there aren't any left in stock, DerLook reimburses the purchase price of the product as well as all the delivery charges for the entire order (including taxes).
We keep you informed
Once you’ve placed an order, you will receive an email to confirm your order details, including shipping and delivery time for each item. Once your item has prepared for shipment and ships, you will receive a Shipment Notification email with carrier and tracking information. You'll see your tracking number, the date and time the order was placed, the status of the order, estimated shipping, delivery dates, the shipping method, and package tracking information for items that have shipped.
Shipping and delivery estimates
The delivery date is an estimate of when your payment has received. The items on your order will ship as they become available. Items that ship within "24 hours" are estimated to ship the same or following business day. Target delivery time 1-3 working days for all parcel. All estimates are based on business days
How can I track my order
As soon as your item(s) have shipped, we'll send you a Shipment Notification email that includes the estimated delivery date and tracking number.
What time will my order be delivered?
For orders shipped to a residential or office address, deliveries are made between 8 am and 5 pm.
You can check the estimated delivery date and carrier by visiting carrier company website, for the latest status of your order. DerLook and its carriers are unable to provide an exact time of delivery. Our carriers cannot make a call prior to delivery.
Signature on delivery
Most of our shipments contain valuable items. If you will not be home to accept delivery of your product, consider shipping your product where someone you trust will be able to sign for your package. For your convenience, you may prefer to have your order delivered to your office address. Please note, if you choose this option, goods may be left with Reception or the Mail Room. Delivery to a PO Box is not permitted for security reasons.