Direct Sewing Machines
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FAQs


Favourite Seller List:

Almost all of our customers are pleased with their trading experience with us and come back many times. We suggest you put us in your favourite sellers list so you can easily find us for any future purchases.

Feedback:
We encourage the customer to place feedback after a trade is executed but urge customers with an issue with their purchase to contact us first, rather than responding initially with bad feedback. We are friendly and want your trading with Direct Sewing Machines, Parts, and Accessories to be a superior experience and hope to trade with you again in the future.

Auctions Listed:
Direct Sewing Machines, Parts, and Accessories may revise or discontinue products at any time, without notice

Stock Levels:
Please confirm stock levels before auctions close if you are purchasing a product with value exceeding $500 as we also retail through other channels and stock is often low. In the unfortunate event that this happens, we will contact you immediately after the auction closes.

Misinterpretation:
If you are uncertain as to whether an item will be suitable for your needs or type of use, please contact us before purchasing (This is best done by using the question function). It is the responsibility of the customer to ensure the item they purchase will suit their needs.

Needles:
If you have purchased needles, please ensure you are advised of which sizes you require after purchase. If you do not, Direct Sewing Machines, Parts, and Accessories will send either a mixture or what we think is best suited.

Troubleshooting:
Direct Sewing Machines, Parts, and Accessories will provide general advice and technical assistance to Customer in accordance with the then-current service and technical support policies in effect. Service and support offerings may vary from product to product.
 
Emails:
All emails sent to us must have your auction reference number in the subject line for it to be recognised.
 
Disclaimer:
Direct Sewing Machines, Parts, and Accessories does not guarantee the accuracy, adequacy, or reliability of this information and materials and expressly disclaims liability for errors or omissions in such information and material. If any of your questions are not answered by reading the item description, please place a question/s before bidding.

If Colour is of importance to you, please confirm colour before purchasing as colour of actual unit may differ from colour in picture.

We will not refund money if you change your mind or if the item was not what you had imagined it would be.

All terms and conditions detailed are subject to change.