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FAQs
Are they genuine?
Because of our amazing prices and great brands we get this question a lot. And our answer is always the same. Yes! We only sell genuine, 100% authentic designer brands. We only ever buy from authorized sellers so we know they come straight from the brands themselves. Why not take a look at our 5 star Trustpilot rating we've acheived from previous customers? This is where you can read independent reviews left by our customers and hear what they have to say about our service and products.
How are they so cheap?
There are many reasons why we can offer cheap sunglasses and discounted prices on everything. Firstly, we buy from authorized sellers in bulk. Therefore we can dictate what brands and styles we want to get at the best price due to buying in bulk. This also means we aren’t dictated by the brands to sell at the RRP so, we can set prices we deem fair for you. We’re also not on the highstreet so our overheads are lower from the get-go, meaning we don’t have to inflate our prices to cover the roof over our heads like highstreet shops have to. In short, everything we do, we do to make sure you can get the best prices of the best sunglasses and designer eyewear possible.
How long do I have to wait?
We dispatch every order the same day Mon-Fri that is placed within the cut-off time. So, you don’t have to wait long for us to get it out our door. How long it takes to get to you depends on your location. We say you should wait around 14 to 21 days
Can I track my order?
Yes! We send all our products tracked and you should get a tracking number when we confirm our shipping. If you don’t get one, drop us message through Trade Me and we will send it your way.
How do I return my order?
Start off by dropping us a message so we can discuss the best way forward.
The easiest way to return your order is to put everything you received back in the box it came in, in its original condition. Quickly write down the reason for your return on your invoice so we can make the return process quicker. Then, send it back to our Australian returns centre or back to us in the UK, it’s up to you.