- Store help
- Frenelle Jewellery >
- FAQs
FAQs
How long before I get my Product ? – (Shipping & Delivery)
Orders are processed and posted Monday to Friday.
You can expect to get your order within 3 – 5 working days from the payment date.
Rural deliveries can take an extra 1-2 working days.
We are happy to arrange an urgent courier service for an extra charge, BUT please contact us directly through our Store Front to make those arrangements.
What are your Overseas rates?
Shipping to Australia is available for $19 for most Metropolitan areas
Other overseas deliveries are assessed on a case by case basis
Shipping quotes can be obtained on request.
A ‘track and trace’ number for overseas deliveries will be advised to you when the order is dispatched.
What Packaging do you provide?
Every product purchased is packaged in an exclusive designer Frenelle Jewellery box.
Free gift packaging is offered along with a gift message of your choice on request. You should contact us directly through our store front page to arrange this type of request.
Each gift message is printed on a distinctive card and delivered along with the gift.
What is your return policy?
Please review our ‘Returns’ policy listed in the Store Help section.
Product selection, exchange and faulty goods are discussed under “Returns”.
Where can I buy your jewellery from?
We are an online jewellery business. All our jewellery can be purchased online through our Trademe Store front