- Store help
- Gentry Choice >
- FAQs
FAQs
Q) Do you offer local pickup if I order online?
A) We have a public outlet based in Sydney Australia. Unfortunately we do not have a retail outlet in New Zealand therefore shipping would only be the choice at the moment.
Q) I am unsure about the size of an item to order. Can i buy same size what i wear from other brand?
A) No, Sizing standards vary between all brands. If you wear a size from other brand, it may not be the same size when you're buying from us. We have provided detailed size chart of each item under the product listing page. Please ensure you check the size chart of the item for an idea how may the garment fit. This will help in a hassle free transaction and save any shipping cost involved in returns.
Q) I would like to inspect an item and try on the size before placing an order. Can I visit your store?
A) Since we are based in Australia, you will not be able to inspect the item before purchasing and having it delivered to you. For your peace of mind, we offer a hassle free return for change of mind if the product does not meet your expectation.
Q) I want to order an item but it appears to be out of stock. What shall I do?
A) We aim to maintain our stock level and restock items regularly. If an item of your interest shows out of stock, you can message us to check its availability.
Q) I like an item in your collection but would like to customize the size or design. Can you help?
A) It depends on the item and level of customization you would like. We accept customizing some item such as our Jackets and can help. Please get in touch with us with details of the item and customizing you would like and we will get back to you if we can help.
Q) How can you offer such low prices? Is this an alarm for "compromise on Quality"?
A) Not at all. We manufacture a range of our products by ourselves and source others directly from our trusted vendors. This enables us to maintain quality and the cost of our entire product range. Instead of keeping the profit margin to ourselves, we rather pass this to you so you can enjoy best value of money.
Q) I am plus size person and you do not have my size available as an option for the item I am interest in. Can you help?
A) We can arrange plus size for a range of our products. Please send us a message and we shall get back to with an advise to assist where we can.