How long does it take to deliver my order?
After payment is made, your order will be shipped within 1-2 business days. Total length of delivery thereafter varies depending on your location though it is usually 2-7 business days.

When will I receive my order?
Once your order is despatched, you will receive a notification with your consignment tracking information, this will allow you to track when your order will arrive.

Who will deliver my order to me? 
We use a range of reputable carriers.

Can I track my order online? 
Yes, simply enter your consignment number provided for your order and search on the nominated carrier website.

Is my delivery insured against damage or loss? 
Yes, we provide transit cover for all orders until delivered. This includes any orders that are lost in transit as declared by the carrier or damaged items (including leaked items) that are received in this condition. You will need to contact us with photos of the product(s) in question within 48 hours to be eligible to be compensated.

What can I do if the delivery seems to be taking too long? 
Once you have checked the tracking details to see where your order is, please refer to our contact details so one of our team can assist you right away.

Where do you ship your products from? 
We ship all our products and orders from Melbourne, Australia

If I need to return something, what do I do? 
Please refer to our returns page for further information.

The colour I ordered isn’t what I wanted.  Can I send it back or exchange it? 
Please refer to our returns page for further information.

Do your electrical products come with a warranty? 
Yes, all our electrical products come with manufacturer warranty, however this would be approved directly by manufacturer.

If I need to make a warranty claim, what do I do? 
If the product comes with warranty, the warranty documentation or direction will be included. However please contact us if there aren’t any details, and we can help direct you.

Can’t find an answer to what you’re looking for? 
Please contact us via Trade Me or send an email.