Ordering Furniture

Q. Is what you have on Trade Me store your entire range?

We have a selected range of furniture available to purchase on our Trade Me store. 

Q. What warranty terms come with your products?

Please check the warranty terms on our website.

Q. What if my order is late?

You can select a preferred delivery date when placing an order. If the delivery is delayed for any reason, we will let you know as soon as possible. Idiya Ltd cannot be held liable for delays which are beyond our control, we will make every effort to keep you informed. If you have any queries on the status of delivery, please call 0800 0idiya for further assistance.

Delivering Furniture

Q. What are your delivery options and charges?

You may collect your orders from our warehouse. We are also happy to arrange delivery to your nominated address at a time that is convenient for you.

Delivery cost starts at $7 (including GST) and increases depending on distance from your nearest store.

Q. Where do you deliver?

We deliver New Zealand wide. Please let us know your exact location so we are able to quote you the best and accurate rates for delivery. We cannot guarantee that we will deliver within the timeframe as quoted as his may due to the condition of the road etc. Please note that as deliveries need to be signed for, we cannot deliver to a PO Box.

Q. Where can I view assembly instructions?

The assembly instructions are included in the package. If you do not have one, please call 0800 0 idiya.

Q. Can I select a day or time for delivery?

All delivery will be done by our delivery partner. Our delivery contractor will contact you prior to the delivery to arrange the best time for delivery. So, having someone at home is important. On some instance, where the delivery is by our own truck, you may specify the date when placing an order but subject to availability. Upon confirmation of receiving your payment, our friendly customer service team will contact you to confirm the delivery date. Please take note that you cannot choose a specific time for delivery

Cancellations and Refunds

Q. What if I wish to cancel my order before delivery?

If the goods have not been delivered, we are happy to accept your cancellation. All you need to do is to call 0800 idiya with your details. Once we acknowledge receipt of your cancellation, you will receive the full refund by the same method as your original payment. A cancellation notice, together with your receipt will be sent to you via email.

Returns and Exchanges

Q. What if I don’t like it after it’s been delivered? 

Please contact us as soon as possible or within 3 days:

If the goods have not been delivered, we will happily exchange for goods of equivalent value at no charge.

If the goods have been delivered, we are happy to exchange your goods for goods of equivalent value. You will be responsible for all transportation costs. If you would prefer a refund, we will arrange this for you, less the cost of delivery and pick up. 

Exchanges or returns are only available where the product is returned in a like new condition.  Products that have scratches, stains, damages, drilling or any other modifications will not be returnable.

Q. What do I do if my furniture arrives damaged? 

We endeavor to deliver all our furniture to our customers in good condition. To do so, we have done additional support for our packaging and shipping requirements so the products can arrive safely.

In the event that a repair cannot be made, we will replace the furniture, or give a full refund including any delivery charges (where applicable). The goods that are deemed faulty will be returned back to our warehouse, and must be in our possession before monies are refunded.

Alternatively, you may elect to retain the damaged goods and obtain a reduction in value of these goods agreed upon with the company

Q. What happens if I receive an incorrect item?

If you receive an incorrect item on your order, please contact us immediately and we will organise for the correct item to be delivered to you as soon as possible at no cost.

Q. What happens if an item is missing from my order?

Please contact us immediately.