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The warranty period is as described on each listing and is against defective parts and/or workmanship. We will repair or replace any item proven to be defective within the stated warranty period. All goods are dispatched in original packaging and are in new condition (unless otherwise stated on the listing). In the unlikely event that goods are damaged or lost in transit please firstly contact the carrier/courier directly. Claims for damage or loss in transit must be made against the respective carrier as follows: a) Should there be or visible damage to the outer packaging, the buyer must open the carton / outer packaging and inspect the items inside. DO reject the items if they are damaged inside; DO request driver to note the damage on delivery receipt; DO report to us immediately. b) The buyer must check their item immediately on its arrival and report any damages or faults to Modern Style Outdoor Furniture by e-mail (with photos if necessary) within 48hrs of having received the item. Modern Style Outdoor Furniture reserves the right to refuse any claims that are made after this time frame. Feedback We welcome your feedback and will place feedback on your purchase.
Please contact us directly should you experience any problems. We will respond to any legitimate concerns and resolve such issues to ensure your shopping experience with us is enjoyable and trouble free. |