- Nature's Basket NZ >
- FAQs
FAQs
1. How long does shipping take?
Shipping times may vary depending on your location and the shipping method you choose. On average, standard shipping takes 2-3 business days. For deliveries to rural areas, please allow an additional 1-2 days for delivery.
2. How can I track my order?
Once you have placed your order, you will receive a tracking number in your confirmation email. We use NZ post to deliver your items.
3. My parcel has arrived and something is damaged, what do I do now?
We're sorry that your parcel has not arrived in perfect condition. Please contact us with your order number and let us know what has been damaged. We'll happily issue you with a refund or arrange a replacement where possible.
Please make sure you keep any damaged items and packaging in the same condition as they are received, and take a photo if possible. This can assist us in making a claim with the courier.
4. Can I purchase a product in bulk for my business?
Yes, we offer bulk discounts for businesses, please contact us