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FAQs
How quickly will my order be dispatched?
We aim to dispatch orders on the next working day after payment has been received and confirmed.
Where are your products shipped from?
All orders are dispatched from our warehouse in Auckland, New Zealand.
Do you ship outside New Zealand?
No. We currently offer delivery within New Zealand only.
Can I return an item if I change my mind?
Yes. We accept eligible change-of-mind returns within 30 days of purchase. The item must be unused and returned in its original condition and packaging. Return shipping costs are the buyer's responsibility.
What if I receive the wrong or a faulty item?
Please contact us as soon as possible with your order details and, where appropriate, photos of the item. We will assess the issue and help arrange a suitable solution.
Can I return my Trade Me purchase to a physical store?
No. Trade Me purchases must be returned to our online returns address. Please contact us before sending anything back.
How can I contact you?
If you have any questions about our products, orders, shipping or returns, please contact us through Trade Me or call our customer service team.