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FAQs
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Contact Policy:
Any emails, questions or queries will be responded as soon as possible or on the next working day. Due to the large volume of emails we receive, email response can take up to 48hrs WITHIN NORMAL WORKING HOURS. It is Company Policy to reply to ALL emails, thus if you have not received a response within 72hrs, please check you junk box, spam & pop-up filters.
Customer service:
Our Customer Services Department (work operational hours listed above) is available and happy to answer any questions & queries you may have. They are also committed and dedicated to working with you to resolve any issues that may arise and accept that technology is not foolproof, mistakes can and do happen but we want to fix them.. We're real people, and love to help out wherever, however we can, which, our proven record of top quality support reflects. If there are a problem, email us first, however, if you think there is an email issue then please call. Remember to keep in touch, if you haven't heard from us, please let us know. Our goal is for you the customer to be satisfied.
Packaging:
The quoted shipping amount includes Packaging, Handling Fees.
Feedback:
We recommend that Buyer leave their feedback after their items are received.
Please contact us FIRST to fix any problems or issues BEFORE placing negative feedback. Negative feedback does not solve any problem.
Disclaimer and Limitation of Liability
Although every effort will be made to ensure the information on this website is kept up-to-date and accurate, we cannot assume liability for any loss or inconvenience caused by inaccuracies or errors concerning any products or services. For the latest information and confirmation on any goods or services, please message us on TradeMe or call and one of our staff members will be pleased to assist.
In no event shall Salelink, or its shareholders and/or officers be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.
Salelink reserves the right to the interpretations to the policies.
Salelink reserves the right to revise the policy at any time.
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