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FAQs
1. Do I have to pay any custom duties?
Your order will be dispatched from one of our logistics center in either Germany, Italy, the USA, Australia or Hong Kong, therefore we cannot guarantee that your order will be exempt from government imposed import duties and taxes.
Reimbursement: In the unlikely event that your item is held by customs and you are notified to pay additional custom duties, please note that we will fully reimburse these costs. Please first proceed to pay the fee and ask for a formal invoice.
Contact our Customer Service Team and provide us with a clear photo or scan of the invoice, so we can fully reimburse the costs.
Exception: Please note that we do not refund Brazilian customs duties or taxes due to the nature of the Brazilian Trade Regulation; all customers in Brazil are fully-responsible for any custom duties or taxes incurred.
2. How do I select the correct frame size?
The majority of the eyewear products we sell are not one-size-fits-all and therefore you will need to select the correct size.
The easiest way to find your frame size is to check the size that is printed on the inside of your current frames. This is usually a good indication of the size you should buy.
Check out the Virtual Try-on function on our website to virtually try on items from the comfort of your own home.
The new Style finder will help you to find a frame that matches your personal style or you can use our guide to find a frame based on your personality!
3. Can I visit your store?
SmartBuyGlasses is an online retailer and we only sell our products from our online store.
Due to our streamlined business model, we can limit our costs and offer designer sunglasses and eyeglasses at very competitive prices.
4. Can I trust the authenticity of the products?
All our products are 100% authentic and sourced from original distributors. We offer a 2 year Warranty on manufacturing defects and if you are not satisfied with the product you can return or exchange it. Check out our Returns Policy for more information.