Can I click and collect from your Auckland warehouse, or do you have a showroom?

Not at the moment – we don’t offer click & collect, and we currently don’t have a showroom open to the public. However, our team is actively working on solutions to improve your shopping experience, including the possibility of viewing or collecting in the future. Stay tuned!

How do I know if my order and payment have gone through?

 Once you place your order, you'll get a confirmation email from us straight away. We'll also send another email as soon as your payment is processed, and you’ll hear from us again when your order has been shipped – so you’re always in the loop!

I didn’t get an order confirmation email – what should I do?

 Check your spam or junk folder just in case it ended up there. If it’s not there, please get in touch with our team – we’re happy to help!

What payment methods do you accept?

 You can pay using Ping, Visa, MasterCard, Afterpay, or via bank transfer.

Do you ship internationally?

 Sorry, we currently ship only within New Zealand. All prices listed are in NZD.

How long will delivery take?

 You can expect your order to arrive within 5 working days. For more details, check out our Shipping Info.

What if I change my mind after receiving the product?

 No worries – you can return the item if:
 • It’s unopened and unused
 • Still in its original packaging
 • In a resellable condition with all manuals and accessories
 • Returned within 30 days of delivery
 • You provide proof of purchase
 • You cover the return shipping cost

Once we receive the item, our team will inspect it. If it meets all return conditions, we’ll issue you a store credit to use on another item. Just note that original shipping costs are non-refundable.

To start a return, email our aftersales team with your Trade Me order reference and a photo of the product’s current condition. Please don’t send anything back without getting the go-ahead first.

What if my item is damaged or faulty?

Oh no! If your product arrives damaged or faulty, please email our aftersales team as soon as you can. Our customer service team will guide you through the next steps – this may include a repair, replacement, or refund, depending on the situation.

Most items are covered by a 12-month warranty unless otherwise stated. If your item develops a fault later on, we’ll do our best to help – we’re committed to upholding your rights under the Consumer Guarantees Act and the Fair Trading Act.