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FAQs
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If you don't see what you are looking for in our store, please contact us at any time, and we will do our best to find it for you. This goes hand in hand with our parent company, Suspension Tech Ltd, doing the hands on work, fitting, alignments, modifications and repairs. Race car shocks are all custom made. Our Roehrig dyno tune ensures accuracy when setting up dampers for all applications.
Don’t forget our range of raised, standard height and lowered springs, urethane custom mounts and bushes to suit the rarest car or machinery you may have.
Deliveries:
We will send your item by NZ Couriers (track and trace) either on the same day or the next working day after payment is received. Some items may take between 1 – 5 days for the courier to deliver (depending on how long it takes for payment to show in our bank account or if you are rural.)
Pick-ups:
Purchases may be picked up from our premises. Please notify us in advance so that we can have your item ready for you.
Payment:
Winning bidders will automatically receive an email with payment instructions. Please ensure that payment is made in full within 5 working days.
Payment Methods:
We accept:
Pay Now via Trade Me
Cash on pickup
Bank deposit. Please use your trade me auction number as reference.
Credit Card (Visa)
A GST invoice will be sent out with your item. Returns:
In the unlikely event of damaged or faulty goods returns must be made within 7 days. We will repair, replace or refund your item (at our discretion).
The product must be sent back to us at the buyer’s expense. All courier and postage charges are non-refundable.
We will not return or refund on products if you have changed your mind. Please ensure the auction you are bidding on is what you want prior to bidding and read all relevant information on products and warranties. We will do our best to resolve any problems as quickly as possible. We are not liable for goods damaged or lost in delivery but we must be informed of the incident immediately. Feedback:
Please provide us with Feedback as soon as possible. We will return the favour!
Privacy:
We will never share your details with any other companies.
From time to time, we may send you some of our specials or news from Suspension Direct. Please opt out of these emails if you wish to. We will add you automatically unless otherwise specified. |