- US2U >
- FAQs
FAQs
At US2U, we like to think that shopping online is an easy and convenient option for our customers. That’s why we have put together the answers to the most frequently asked questions our customers have, so that you can continue to shop confidently with Kathmandu on Trade Me. However, if you still have questions, please call 04-478-4048.
We’ll do our best to quickly respond to your questions between Tuesday and Sunday, from 10.00 am to 5.30pm (excluding Public Holidays).
Pricing
We regularly hold sales, promotions or clearance events for different seasons and product range changes, therefore prices can, and will change from time to time. We are not obligated to honour previous prices; only those published at the time of purchase apply.
Payment
We only accept payments through Ping and Afterpay.
Can I pay for overnight or express deliveries?
Unfortunately not, at this current time we only have one freight option available.
How will my order be delivered?
Your order will be delivered to your door by New Zealand Couriers; this can be a residential or business address.
How long will my order take?
If you are in a residential area please allow up to 8 business days for your order to be processed and delivered to you. For rural areas, and during busy sale periods, please allow a further 1 – 2 business days.
Do you offer international shipping?
US2U’s Trade Me store currently doesn’t offer international shipping. We only deliver to addresses within New Zealand.
My item arrived damaged - what should I do?
If you have received a faulty or damaged item please call 04-478-4048 to discuss the issue and work out an appropriate solution.
I received the wrong product - what should I do?
Please call 04-478-4048 and explain that you have received an incorrect item. Our team will work with you to discuss the issue and come to an appropriate solution.