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FAQs
Store Polices
Our aim is to recycle as much as we can no matter how large or small and sell at very competitive prices.
We believe the most important people in our business are our customers.
Purchasing Policy
Ward Salvage is a GST registered company, Invoices are provided on all sales as required by the purchaser.
All goods purchased through Trademe must be paid for in full within 3 working days of auction closing, unless otherwise arranged, failing this Auctions may be re listed.
Please read through our terms and conditions before bidding, as all sales are final and non-refundable.
Warranty & Replacement Policy
The purchaser must check goods received and report any damage to Ward Salvage by e-mail within 48 hours of having received their goods, we reserve the right to refuse any claims that are made after this time.
Please ensure you specify the auction number or invoice number.
The original purchaser must make all warranty claims. Warranty is not transferable beyond original purchaser.
Warranty does not cover:
Damage from freight
Normal wear and tear
Damage from using goods for a purpose they were not designed for.
The majority of goods sold by Ward Salvage is recycled from Ward.
Demolition sites however some goods are bought and are sold as lower grades, faults and damages are inherent in these grades and we do our best to describe all our products as accurately as we can.
Ward Salvage adheres to the Consumers Guarantee Act, The Fair Trading Act and the Terms and Conditions of Trade Me.
Shipping
Most of our customers pick up the goods themselves as they can pay and inspect the goods.
We do deliver in the Auckland area for reasonable fees please ask for a quote if you require this service.
We do not quote or organise any other freight as there are to many variables however we will load your goods onto a carrier of your choice.
Payment Methods
The winner of all auctions will be sent instructions on how to proceed. Payment must be received within 3 days unless prior arrangements are made.
Payment can be made by Cash, eftpos, direct credit or Internet banking.
Please use the auction number as a reference where applicable.
Privacy
Your details will not be passed on to any third party ,we take all reasonable steps to keep your details private and confidential.
We may retain your e mail address to follow up on customer satisfaction.
Feedback
Please contact us first before placing negative feedback or if you have any problems regarding your purchase.
Our aim is to recycle as much as we can no matter how large or small and sell at very competitive prices.
We believe the most important people in our business are our customers.
Purchasing Policy
Ward Salvage is a GST registered company, Invoices are provided on all sales as required by the purchaser.
All goods purchased through Trademe must be paid for in full within 3 working days of auction closing, unless otherwise arranged, failing this Auctions may be re listed.
Please read through our terms and conditions before bidding, as all sales are final and non-refundable.
Warranty & Replacement Policy
The purchaser must check goods received and report any damage to Ward Salvage by e-mail within 48 hours of having received their goods, we reserve the right to refuse any claims that are made after this time.
Please ensure you specify the auction number or invoice number.
The original purchaser must make all warranty claims. Warranty is not transferable beyond original purchaser.
Warranty does not cover:
Damage from freight
Normal wear and tear
Damage from using goods for a purpose they were not designed for.
The majority of goods sold by Ward Salvage is recycled from Ward.
Demolition sites however some goods are bought and are sold as lower grades, faults and damages are inherent in these grades and we do our best to describe all our products as accurately as we can.
Ward Salvage adheres to the Consumers Guarantee Act, The Fair Trading Act and the Terms and Conditions of Trade Me.
Shipping
Most of our customers pick up the goods themselves as they can pay and inspect the goods.
We do deliver in the Auckland area for reasonable fees please ask for a quote if you require this service.
We do not quote or organise any other freight as there are to many variables however we will load your goods onto a carrier of your choice.
Payment Methods
The winner of all auctions will be sent instructions on how to proceed. Payment must be received within 3 days unless prior arrangements are made.
Payment can be made by Cash, eftpos, direct credit or Internet banking.
Please use the auction number as a reference where applicable.
Privacy
Your details will not be passed on to any third party ,we take all reasonable steps to keep your details private and confidential.
We may retain your e mail address to follow up on customer satisfaction.
Feedback
Please contact us first before placing negative feedback or if you have any problems regarding your purchase.