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FAQs3
Shipping & Order Questions
Where do you ship?
We ship Trade Me orders within New Zealand.
How long does delivery take?
Orders are generally processed within 1–3 business days after payment is confirmed.
Estimated delivery after dispatch is usually:
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North Island: 1–3 business days
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South Island: 2–4 business days
Rural addresses may take a little longer.
Courier timeframes are estimates and can occasionally be affected by weekends, public holidays, weather or courier network delays.
Is tracking provided?
We use tracked courier services where available.
Tracking details will normally be supplied through the applicable Trade Me or courier notification process after dispatch.
Can you combine shipping?
Where practical, we are happy to combine multiple Trade Me purchases into one parcel.
Combined shipping depends on the size of the order, packaging requirements and delivery destination.
Please contact us through Trade Me if you are purchasing multiple listings and would like to enquire about combined shipping.
What happens if I select urban shipping for a rural address?
If the courier identifies your address as rural and an urban shipping option was selected, we may contact you before dispatch to arrange the applicable rural courier difference.
What if my parcel arrives damaged or leaking?
Please contact us through Trade Me as soon as reasonably possible and provide clear photos of the item and packaging where relevant.
We will investigate the issue and work with you on an appropriate resolution.
Returns & Scent Preference
I don't like the fragrance. Can I return it?
We do not normally accept returns or exchanges simply because a fragrance is not to your personal taste.
Fragrance is highly subjective, and discovering whether a scent truly suits you is one of the main reasons perfume decants are useful.
This does not affect your rights if the item is faulty, damaged, incorrectly supplied, materially not as described, or otherwise covered by applicable New Zealand consumer law.
Do you accept change-of-mind returns?
We do not normally accept change-of-mind returns or exchanges unless required by law.
Trade Me Buyer Protection also generally does not cover buyer's remorse or change-of-mind purchases.
What if there is a genuine problem with my order?
Please contact us through Trade Me.
If an item is faulty, damaged, leaking, incorrect or materially different from the listing, we will work with you to resolve the issue in accordance with applicable New Zealand consumer law and Trade Me requirements.
Fragrance Care
How should I store my decant?
Store fragrance upright in a cool, dry place away from direct sunlight and excessive heat.
Avoid leaving perfume in hot cars or other places exposed to large temperature changes.
Still Have a Question?
If we have not covered your question, please use the Questions & Answers section of the relevant Trade Me listing before purchasing, or the appropriate Trade Me communication option after purchase.
We are a small family business based in Levin and are always happy to help make your fragrance discovery experience as simple and enjoyable as possible.
Thank you for supporting Scent Droplet.