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Lost In Transit
We use CourierPost's tracked non-signature overnight delivery service for all parcels in New Zealand unless you choose otherwise. This service provides a track and trace on the CourierPost web site (https://www.courierpost.co.nz/track/track-and-trace/). We accept full responsibility for parcels lost in transit with the courier provided we are notified within 7 days. We will resend your goods at no extra cost under the condition that the original parcel is returned to us if eventually delivered. In the case that it does not turn up a "Denial Of Receipt" will be sent to you by the CourierPost investigation team. This declaration is a legal document and must be signed and returned to CourierPost so we can make a claim with the courier. We send replacement products in full faith that our customers will complete this part of the process.