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Product Warranty
Product Warranty Exclusions and Limitations:
This section defines the circumstances under which returns, exchanges, or refunds will not be accepted.
(A) Use of Screenhug Products with Unsuitable Accessories
Screenhug products must be used with compatible accessories to ensure proper functionality. Due to the extensive range of products we offer (over 2,000 items), it is the customer’s responsibility to verify the compatibility of any accessory used with Screenhug products. Warranty claims arising from the use of unsuitable accessories, even if not explicitly listed here, will not be covered. The following are examples of unsuitable accessories that will void warranty coverage:
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Items not purchased directly from Screenhug Ltd.
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Phone mounts or vehicle mounts not designed for the specific phone model.
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Cases that obstruct camera lenses or fingerprint sensors.
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Wireless chargers incompatible with certain phone cases.
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Earphones and chargers with connectors that do not match your device's ports.
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Cases with built-in screen protectors that conflict with additional screen protectors already installed.
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Power banks and chargers with incompatible voltage outputs for certain devices.
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Smart covers that interfere with screen protector sensors.
(B) Software-Related Issues
Screenhug products are not covered under warranty for hardware faults caused by Apple iOS, Android, or other software updates, including but not limited to:
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Reduced battery performance.
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Touch sensitivity problems.
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System errors or bricked devices resulting from Jailbreaking or similar unauthorized modifications.
(C) Improper Use or Handling
Screenhug is not liable for any damage to its products or any other items owned by the customer. Screenhug accepts no responsibility for any damage, loss, or injury arising from the use, misuse, installation, or handling of its products. Customers assume full responsibility for their use.
This includes, but is not limited to, damage resulting from:
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Abnormal use, improper storage, or exposure to extreme environmental conditions (e.g., moisture, excessive temperatures).
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Unauthorized modifications, repairs, or connections, including the use of non-approved spare parts.
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Spills, accidents, neglect, abuse, or improper installation.
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Maladjustment of customer controls.
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Damage to consumable parts such as fuses, antennas, or other components.
(D) Failure to Follow Instructions
Screenhug is not liable for issues arising from failure to follow provided or publicly available instructions. This includes improper installation, use, maintenance, or handling of the product.
(E) Wall Charging Compatibility
Charging rates depend on your device's specifications. Screenhug is not responsible for any software or hardware issues, accidents, or other factors impacting charging performance.
(F) Product Color Variations:
Due to differences in screen settings and resolutions, product colors displayed may not match their true appearance. Screenhug does not accept returns or offer refunds for perceived color discrepancies. Customers are encouraged to consider this limitation before purchase.
(G) Manufacturer Label Variations:
Screenhug will not accept returns or replacements based solely on variations in manufacturing packaging or labels. These variations do not impact the functionality or compatibility of the advertised product.
(H) Shipment or other delivery issues:
Screenhug will not be responsible for transit issues caused by the delivery company or other reasons. This includes, but is not limited to:
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Shipment delays
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Shipments returned to us
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Incorrect delivery addresses provided to us
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Parcels left unattended at the delivery address
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Failed delivery attempts due to the recipient's unavailability
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Customs clearance delays or charges for international shipments
Customers are advised to track their parcels and contact the delivery company directly if any issues arise during shipment. We will, however, provide solutions in accordance with our policy for products lost or damaged in transit. Please refer to the policy above.
(I) Third-Party Involvement:
Screenhug is not responsible for any issues, damage, or defects that occur if the product is given to or modified by a third party for repairs, alterations, or installation. Warranty coverage will be voided in such cases.