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Refund Exchange

 
Giving our customers peace of mind:
We are confident that you will be satisfied with every purchase you make. If you experience any problem or concern, please refer to the options provided for below. We are committed to operate our business in terms of the Consumer Guarantee Act and all policies are subject to the applicable law.
 
We will give you a full refund or let you exchange for a different products for most goods if the goods are returned to us within 14 days of purchase and all the conditions listed below are met. 
 
If any of the conditions are not met or if the goods are received after 14 days from the purchase date, we reserve the right to refuse the return or we may charge a handling and restocking fee of 15% of the original price. Product can also be exchanged for a credit towards another purchase at no penalty. Credit must be used within one year of the original purchase.
 
Conditions for full refund or exchange:
 
  1. The returned item is not included in the “Non-refundable item” list below; and
  2. You must provide the original invoice (or a copy) along with the return; and
  3. All returned or exchanged items must be in their original condition and packaging and you may not have used them at all.
  4. The return is done so at the expense of the customer, who will cover all courier fees involved. This will be deducted from the product purchase price if a refund is required.
  5. For an exchange, the client is liable for the courier fee for both the return and resending of the new replacement item.
 
Non-refundable items:
 
  1. Software and DVD’s are protected by copyright law. Unless there is a manufacturing defect in the goods, you can only return these goods if they are still in the original condition as sold and the packaging and plastic seal has not been unsealed or tampered with in any way.
  2. Goods which have been ordered through special arrangement or custom order and which is not a normal stock item may only be returned if defective.
  3. Goods, which are sold as damaged, defective, used or repaired, where we disclosed these facts to you before you bought the goods.
  4. Items that are on specials.
  5. Any exchanged products.
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