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Refund Policy
We want you to be completely satisfied with your purchase. If for any reason you’re not happy, please review our return and refund policy below:
30-Day Return Policy
You may return items within 30 days of receiving your order if they are unopened and in their original condition with Proof of purchase.
Final Sale Items (Clearance Items): We do not accept returns on final sale items or clearance items unless faulty.
Faulty or Incorrect Items
If your item arrives faulty, damaged, or not as described, we fully comply with the New Zealand Consumer Guarantees Act.
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We will replace or refund the item at no cost to you.
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Please contact us within 7 days of receiving your order, including a clear photo and description of the issue.
Return Shipping Costs
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Defective (damaged) or Wrong Items Sent: We will cover the return postage costs.
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Change of Mind or Wrong Item Ordered: The buyer is responsible for the return postage.
Restocking Fee
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No restocking fee will be charged on any returns.
Refund or Replacement
Once we receive the returned item, we will process your refund or replacement within 3 working days, based on your preference. Shipping costs are non-refundable unless the return is due to a fault or error on our part.
How to Initiate a Return
To initiate a return, please contact us via:
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Phone: +64-9-271-6209 (M-F:12pm-6pm) except public holidays
We’re here to help and will guide you through the return process quickly and smoothly.
We fully comply with the New Zealand Consumer Guarantees Act.