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Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.
If your return is rejected, you will be responsible for paying return shipping to have the item sent back to you if you want the item back. You will have 30 days to organise or pay for collection of the item, or it will be destroyed. This is not negotiable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and we will arrange you getting the item back to us.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Boosted Kiwi, 13 Chapman Crescent, Naenae, Lower Hutt, 5011.
You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You are responsible for using tracked courier services when sending items back to us. We don’t guarantee that we will receive your returned item, and take no responsibility for if it arrives, or the condition it arrives in. If we receive the item damaged, it will not be refunded or returned. NO EXCEPTIONS.