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- Return Terms 1
Return Terms 1
ONSITE RETURN – Applies to all returns
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ALL returns on site will have to be approved first as otherwise staff on site will have to reject/ decline this return when you bring your item onsite.
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Items purchased must be returned within 30 days of purchase with proof of purchase.
Please contact us for more info…
CHANGE-OF-MIND
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The returning item/s must be in an unused, unopened condition with original packaging and are 100% suitable for resale.
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Refund issued will not include any shipping fees
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Change-of-mind returning condition does not apply to products such as edible products, products that in relation of personal hygiene, fragrances, skin care, cosmetics, personalized products; also does not apply on free shipping promotional products and clearance products.
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A product cannot be returned if it has been engraved, modified, damaged, altered, or re-sized.
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**If your order has been prepared and picked for you, cancelling order would induce $10 handling fees**
Please contact us for more info…
FAULTY / DAMAGED / INCORRECT ITEM
At TreasureBox, our team is trying our best to offer every item sold in its perfect condition however, should you have an issue with a product, we are happy to honour our obligations to you under both the Consumer Guarantees Act 1993 and Fair Trading Act 1996.
If item/s received that found to be not working or faulty; you are required to make a contact with us as soon as possible for our After-sales Support Team to advise you what’s next – please note: Calling our reception would not help much in these cases! You are required to contact us via email provide us a description of the issue and photographs of the faulty item/s or part/s involved within the 90 days upon receiving the parcel.
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We will not accept any return without approval from our Customer Support Team.
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Warehouse will reject unauthorised returns on their site
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Please note that we may require you to demonstrate the problem and we do reserve the right to test on the returned product which please kindly allow up to 3-4 working days to process
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Please note that if you have damaged or disposed the original packaging or have not included the accessories that originally came with the product, only a partial refund will be granted
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In the case of approved refund, it will be issued either as PayNow Refund or direct credit bank transfer.
Please note if the inspection result was then found being misrepresented by you or it was due to misunderstanding of user instructions or incorrect handling then the shipping of returning this product back to you will be at your cost. In this case, if the returning shipping fee is not paid within 30 days after our Customer Support Team notified you the declined claim under this policy, then the product will be permanently disposed of.