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Returns
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For returning goods please contact us. However, that does not guarantee that we will accept them. We believe in customer first so we will try our best to accommodate your requests.
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Change of Mind/ Buying the wrong product: In case of a change of mind or purchasing the incorrect item, there will be no refund or exchange unless agreed otherwise
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If we agree to return a product, the buyer will bear the shipping cost.
If an inaccurate product has been provided to you, we will make arrangements so that you receive the right goods you purchased or issue a credit or refund. For the incorrect product to be returned, it must be unopened and the return should take place within a week of shipment or as mutually agreed
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Goods damaged during transportation: In this case, you need to notify us within 48 hours so we can open a claim with the courier service provider. You need to provide us with evidence/photographs to lodge this claim.
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Faulty Products: If your product is faulty, then you must claim it under warranty, 3D Max will assist you to lodge your claim, get technical support, or provide replacement parts. We would require you to perform proposed testing to troubleshoot and send us the results.
Most of our products are DIY, we expect our customers to have reasonable technical skills to assemble products, troubleshoot as per guidance and install parts.
Some replacement parts may not be in local stock and need to ship from overseas, please be patient and allow us time for parts delivery.
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Faulty products during the warranty period: If there is some fault in your product while it is still in the warranty period, please claim through manufacturer’s warranty. 3D Max will provide any further guideline, if required.
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Test Costs and Shipment Charges: In case of a product return that is in perfect condition, the buyer will be responsible for all the testing fees, freight and insurance charges that may apply.
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Wholesale Customers: In case of special circumstances, for example, when goods are bought on a large scale by consumers, we may agree on the return of perfectly functioning products. There will be a handling fee that equals 20 percent of the purchased products' value. Shipment and assembly charges are not refunded.