Please bare in mind we don't have your car in front of us so we can only work from the information you give us and the catalogue system we have available to us. Variations on parts for all models occur.

 

Refunds will not be offered if the buyer simply changes their mind, or if the item is 'not what you expected'

Atlas Auto Parts strives for 100% customer satisfaction however in the unlikely event that the part we send you is incorrect we reserve the right to attempt to supply the correct parts before issuing a refund.

 

If we cannot supply the correct part the item must be returned in SALEABLE condition ie: original undamaged packaging with postage prepaid, special order items aren’t returnable, please do not write on the boxes or the parts. most parts are still on cars, so will be subject to inspection prior to removal

For warranty items our policy is to replace or repair and not refund (when possible). All items must be returned to us for full assessment before a decision can be made.

Refunds will not be offered after the item has been used or damaged.

 

Electrical components are not returnable unless faulty. This is because some people fit new parts to try diagnose issues and as a customer you wouldn’t want a part that has already been fitted

 

 

We take our Consumer Guarantees Act responsibilities seriously and do our best to provide service that goes above and beyond the Act's requirements.