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Returns
RETURNING AN ONLINE PURCHASE
We do not offer returns (refunds, exchanges and/or store credit) on change of mind or sale items so please choose carefully before making your purchase.
CANCELLATIONS & AMENDMENTS
Unfortunately we are also unable to cancel or make amendments to an order after it has been placed.
Amendments include:
• Change of delivery address
• Change of size colour or style
• Adding and/or removing items from the order
• Applying discounts/gift cards
• Full order cancellations
• Change of size colour or style
• Adding and/or removing items from the order
• Applying discounts/gift cards
• Full order cancellations
FAULTY RETURNS
At Augustine, we pride ourselves on everything being perfect with a high level of quality, however we understand that there may be times where you need to return an item purchased from us.
If there is any fault with the garment please email and make us aware of the situation along with proof of purchase.
You may then send the garment back to us which will then be assessed by our quality management team.
We will then issue you a repair, replacement, exchange or refund depending on the situation.
Refunds for faulty garments will be processed and notified once Augustine has inspected and accepted the return. This will be reimbursed via the same payment method used initially.
HOW TO RETURN A FAULTY ITEM
Please return your item to us at Unit 1, 260 Apirana Avenue , Glen Innes, 1072, Auckland, New Zealand with a completed returns form. https://cdn.shopify.com/s/files/1/0251/0743/1527/files/Faulty_Return_Form.pdf?v=1584493845
Please package the garment securely in a courier bag, enclose the completed returns form, and send it back to us. We will process your return as soon as we receive the garment back.
RETURN SHIPPING
Augustine is not liable for the loss of an item which is being returned, so please securely package and return using registered mail.
Tax & Import duties
If you are charged any custom duties or sales taxes for your order, these taxes and duties are non-refundable through Augustine. We suggest you contact your local customs bureau directly to ensure how these duties or taxes may affect you. Please contact us directly for any further queries on this.
KEEP IN TOUCH
For any other inquiries, please email us.