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Returns
All goods to be returned must have a Goods Return Authority issued by Cackle. The issue of a Goods Return Authority does not guarantee that we will accept the return.
Non-Faulty Returns
If you’ve changed your mind, we will accept a Return (at the buyer’s cost) within 7 days provided the item is unopened, unused and in pristine re-sellable condition.
Non-faulty product will require a Goods Return Authority, must be in saleable condition, and will be subject to a minimum 15% restocking fee. Freight charges will not be credited under any circumstances.
Faulty Returns
If the item arrived faulty or did not work as intended, we will arrange for the repair or replacement of your item after it has been returned and tested.
Faulty goods will be subject to the normal return procedures for the specific brand being returned.
You will be liable for all delivery and insurance charges incurred in respect of returned goods.