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Returns
If for any reason you have changed your mind following a purchase or you have ordered the incorrect part, we are happy to work with you to return the item. Send an email stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service Department will review your email and, if applicable, discuss your return options.
To qualify for this offer, it is important to follow the guidelines below:
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We must be notified within 30 days of you receiving the item and that you intend to return it. The item must then be returned within 7 days following this notification (see Returning Items*).
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The item must be returned in original re-saleable condition with all tags, labels and packaging (ready to be put back on the shelf)
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The item/s are not opened, used, worn or damaged, and are in perfect condition when we receive them back
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That you do not stick or write anything on the item itself or its packaging. You may be required to wrap the item and attach postage stickers and any labels to the outer packaging you supplied.
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The item is securely packed to ensure it is received back by us in original and re-saleable condition.
Handling fees will apply when returning: Buyer will pay return postage unless otherwise stated or if part is damaged or incorrect item was sent. The return postage will be deducted from the total refund provided if we Carparts2u organise return freight or if buyer pays for return delivery then Carparts2u will give complete refund for part only
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required.
**Ensure you read the Returning Items info below prior to returning any product**
**Ensure you read the Returning Items info below prior to returning any product**
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.