- Store help
- Choice Auto Parts >
- Returns
Returns
At Choice Auto Parts, we stand by our products and our service. If you have a problem, we're here to help you sort it out quickly—you won't be left in the lurch!
1. Faulty or Incorrectly Supplied Parts
If a part is faulty or if we have incorrectly supplied the wrong part for your vehicle:
-
This is our mistake, and we will take responsibility.
-
Where possible, a replacement part will be sent to you.
-
If we cannot supply a replacement part, then a full refund will be given.
-
We comply fully with all New Zealand consumer laws regarding quality and fitness for purpose.
2. General Returns & Conditions
To keep our process fair and simple, please note the following:
-
Change of Mind: We do not accept returns if you have simply changed your mind, or if the item was not what you expected it to be (please check photos and descriptions carefully before buying).
-
Condition of Return: Any part returned must be in a resalable, unused condition, complete with its original packaging, and must be entirely undamaged.
-
The Golden Rule: Check Before You Fit!
-
Please ensure the parts you have ordered are the correct parts for your vehicle before any painting, modification, or fitting takes place.
-
We cannot offer a refund for parts that have been painted, modified, or altered in any way.
-
If you have concerns about the parts we have supplied , please contact us as soon as you are able to. Send email , text or call us on 0800 888 592.
-
3. Freight Charges - for returned items
-
Faulty/Incorrectly Supplied: If the return is due to our error or a genuine fault, we will cover any reasonable cost of returning the item to us.
-
All Other Returns: All other freight charges (including the original delivery fee) are to be met by the customer and are not refundable.
We have great after-sales support and are always here to help. If you have any concerns at all, please call us first so we can try our best to rectify the problem!