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Returns
Important Note When Ordering
We don’t have your vehicle physically in front of us, so we rely entirely on the information you provide and our catalogue system.
To ensure accuracy, please include as much detail as possible—such as:
To ensure accuracy, please include as much detail as possible—such as:
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Registration
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Make & model
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Year of manufacture
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Engine type
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VIN (Vehicle Identification Number)
Note: Variations in parts can occur across different models, so accurate information is essential.
Returns & Refund Policy
Change of Mind
Refunds are not available for change-of-mind purchases or if the item is simply “not what you expected.”
Incorrect Parts
If we supply an incorrect part, we will first attempt to provide the correct item.
If a replacement is not possible, the item must be returned in saleable condition, including:
If a replacement is not possible, the item must be returned in saleable condition, including:
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Original, undamaged packaging
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No writing or markings on the product or packaging
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Return postage prepaid by the buyer
Special order items are non-returnable.
Used or Damaged Items
Items that have been fitted, used, or damaged are not eligible for a refund.
Shipping Fees
Original shipping costs are non-refundable. Return freight is the responsibility of the buyer.
Electrical Components
Due to the nature of diagnostic fitting, electrical parts are non-returnable unless faulty.
This ensures all customers receive unused, reliable components.
This ensures all customers receive unused, reliable components.
Warranty Policy
Our standard warranty covers repair or replacement of faulty items, where possible.
All warranty claims require the item to be returned to us for full assessment before a decision is made.
All warranty claims require the item to be returned to us for full assessment before a decision is made.
Consumer Guarantees Act
We take our obligations under the Consumer Guarantees Act (CGA) seriously and always aim to exceed the minimum legal requirements.
Your satisfaction and rights as a consumer are important to us.
Your satisfaction and rights as a consumer are important to us.
Privacy Policy
Your privacy matters. Any personal information you provide is treated with strict confidentiality and will never be shared with third parties.
We value the trust you place in us and take responsible steps to protect your data.
We value the trust you place in us and take responsible steps to protect your data.
Disclaimer
CLICK-A-PART has no control over the installation or end use of the parts sold.
We cannot be held responsible for damage or defects resulting from improper fitting or incorrect use.
We cannot be held responsible for damage or defects resulting from improper fitting or incorrect use.