- Store help
- Costume Box >
- Returns
Returns
Our 30 Day Return Policy means you have plenty of time to return your order for any reason. Sending back your item is easy, just follow the below steps:
1. Package your item(s) and ensure they are completely unworn, unused, and undamaged. This means no stains (like makeup or deoderant), odours (like perfume or smoke), pet hair, or signs of use.
2. All original tags must still be attached. The item must be packed in its original costume bag, box, or branded packaging, which must also be in a pristine, resaleable condition including cardboard inserts.
3. Attach your returns label onto the parcel, ensuring any original delivery labels are covered.
4. Post your parcel back to us, by taking it to your local post office and return it using a trackable service.
Please Note:
Please take care when packing your costume that the integrity of the packaging and bag are maintained.
In addition to special orders and mascots, we are unable to offer exchanges on the following items if the packaging has been opened for hygiene reasons: -Hosiery and undergarments -Stockings and socks -Eyelashes and contact lenses -Faux beards, moustaches -Prosthetics: fangs, fake teeth -Cosmetics - Inflatable products -Any item that has been worn or altered.
Exchanges
If you need a different size or a new item altogether, the quickest way to receive a new costume is to place a new order for the correct size or item and follow our Returns procedure above to receive a refund for the original order.
Faulty Stock
If you have received a damaged or faulty product, we are happy to fix it up for you as quickly as possible. Please contact our Customer Service Team online or by calling +61257474488 so resolve this as quickly as possible for you.