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Returns
If you need to return an item, please read this carefully to ensure your return is handled correctly, and then contact Crazy Sales Customer Service. Please email us as soon as possible with details of the problem and or images/photographs.
We will provide a full refund (including shipping) if:
- The faulty item is found to be defective and we are unable to fix or replace it
- The item was incorrectly described in website listing
Please inform us within 7 days of receiving an item and we will provide a replacement at our cost or alternatively a full refund (including shipping) if:
- The faulty item is found to be defective and we are unable to fix or replace it
- The item was incorrectly described in website listing
To return a product, the customer needs to cover their postage and we will cover ours. A faulty item must be returned within 7 days upon a mutual agreement on the return by both parties. After receiving the return Crazy Sales will test the faulty unit and if found to be faulty, will repair or replace the damaged or faulty goods. If the product cannot be repaired or exchanged for a similar item, a full refund (including shipping) will be provided. Please allow up to 3-4 working days for testing and/or repair of the item(s) once returned.
We bear no liability for damage caused by inappropriate return of the item(s). Please ensure items are fully protected and secure in the packaging before returning to us.
If items returned to us as faulty are found to be in full working order upon testing, you will be liable for any extra shipping costs incurred to receive the product back. Please ensure that you have explored possible options such as flat batteries, etc. before returning an item to us.
If there are items missing from your order:
You must report it to us within 5 working days of receiving the parcel; we will investigate with the packer at our warehouse first, and send you the missing item if it is proved to be our mistake. We bear no responsibility for items not reported as missing in the five working days following delivery.
Please note that if you have ordered multiple items from us, orders may have been combined into the same box, so please check all packages thoroughly before progressing.
Occasionally orders may be shipped as separate packages, the boxes will be labelled as Part 1 of 2 etc., if any boxes are missing from your delivery please contact us immediately.
The item I ordered has not been delivered:
If your item did not arrive within a reasonable timeframe after being dispatched, the first thing to do is to check the tracking number you received on the Couriers website and if required call their customer service to log an investigation for your package.
If you are still unable to get any further information please contact us within 7 working days of when the parcel should have arrived.
If the "track and trace" on your order shows the status as delivered, but you’re unable to locate it, please get in touch with the courier company immediately and log an investigations for the missing parcel. Also drop us an email and we will start follow-ups on the investigation with courier on your behalf. The courier will then proceed through an investigation process; this can take up to 7days. Once we have a response from them we will resolve the issue for you.
Unfortunately, neither Crazy Sales or courier are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. If you are concerned about leaving your items un-attended we recommend using the “Signature Required” option we offer during checkout.
I've had my item for a period of time, but it no longer works as described but is under warranty:
We will assist where possible with the repair or replacement of faulty items on a case by case basis. We will try to replace the product in most cases provided we have stock. If not then we can process a refund but this will be minus the original shipping cost.