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Returns
Money Back Guarantee/Refund Policy
All merchandise unless otherwise indicated may be returned within 7 days from the original invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the auction listing. Customers must inform ExtremePC of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.
To return a product in compliance with ExtremePC’s services guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). ExtremePC will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 7 days within which return products must be received by ExtremePC. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to ExtremePC. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, ExtremePC’s Return Procedure will be breached and ExtremePC may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
ExtremePC will not refund to Customer the original shipping charges. In addition, ExtremePC will assess a 15% restocking fee against the Customer's account on all returns for refund.
Retail Software may only be returned for refund within 5 business days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting our Customer Service and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. ExtremePC is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.
Physical Damage Policy
To return a product in compliance with ExtremePC’s services guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). ExtremePC will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 7 days within which return products must be received by ExtremePC. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to ExtremePC. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, ExtremePC’s Return Procedure will be breached and ExtremePC may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
ExtremePC will not refund to Customer the original shipping charges. In addition, ExtremePC will assess a 15% restocking fee against the Customer's account on all returns for refund.
Retail Software may only be returned for refund within 5 business days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting our Customer Service and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. ExtremePC is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.
Physical Damage Policy
Physical damage to any product purchased at ExtremePC will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. ExtremePC encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from ExtremePC. As a result, ExtremePC will return any physically damaged CPU back to the customer at the customer's expense.
Auction Cancellation Policy
Auction Cancellation Policy
You may request than an auction to be cancelled provided the auction has not already been processed and shipped. Simply email us with your bank account details to request an order cancellation. You will receive a credit for the full amount to your bank account in approximately 1-2 business days.