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Returns
Conditions for Return: If the delivered product is damaged/defective or a mismatch, then the customer may request a Return Merchandise Authorization (RMA) number within 7 days of the original delivery date
1. Product Return will be permitted only through a RMA number
2. Post issuance, RMA number will expire within 7 days. Hence, we encourage our customers to return the product at the earliest
3. Goods returned without a valid RMA number will not be processed for refunds and may face an additional levy
4. Goods returned without any defect/damage or a mismatch are subject to a restocking fee (20% of sale price) Kindly note, store returns are not liable for refund. Also, Beauty & Health category products are not eligible for return under any scenario
Criteria for Issuing a Refund or Replacement : If the delivered product is damaged/defective or a mismatch, then the customer can put forth request for a replacement or refund
1. Items that are opened or damaged may be denied a refund
2. Photographic proof with proper reasoning is a requisite for substantiating the damage
3. Only item price refund would be issued. Shipping cost from USA to buyer country, Tax, and Customs will be deducted. A replacement, if available, will be provided for the same or else a full refund will be issued
2. Photographic proof with proper reasoning is a requisite for substantiating the damage
3. Only item price refund would be issued. Shipping cost from USA to buyer country, Tax, and Customs will be deducted. A replacement, if available, will be provided for the same or else a full refund will be issued
Shipping for Return:
1. All shipping charges will be borne by the customer
2. The shipping charges will be refunded under the following scenarios
a. Products Damaged/defective on Arrival
b. Erroneous Product shipped by our store
1. All shipping charges will be borne by the customer
2. The shipping charges will be refunded under the following scenarios
a. Products Damaged/defective on Arrival
b. Erroneous Product shipped by our store
3. Select a carrier of choice for returning the package. K
indly specify the address and the RMA number while filling out the bill of lading. For traceability, kindly utilize a carrier service which provides delivery confirmation once the product has been shipped from your end. This can be shared with us accordingly.