We guarantee a full money back refund without questions if you are dissatisfied with the product(s) prior to them being opened and used. Please note that notification within 7 days of receipt is required and the product must be returned to us within 15 working days. We do not accept returns based on change of mind.

We regret we cannot offer a refund once the product has been opened and used. Our site is aimed at customers who have already purchased and experienced the product(s), either its use in the case of skincare, or smell in terms of perfume, or colour in terms of makeup.

If there is a defect in the product only noticed upon opening the product, then it may be returned to us for a replacement. Please note that notification within 7 days of receipt is required and the product must be returned to us within 15 working days.  Returns received after this period will not be accepted.

To organise a return, please contact us.