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Returns
We stand behind our products therefore we offer hassle free Money Back Guarantee on entire Gentry Choice product range.
You may return the product(s) purchased If you do not like it, change your mind or have ended up in choosing the inappropriate color or size and the product is still unused and in original packing within 14 days of receiving and item.
We do not charge a restocking fee however shipping charges paid on your order are Non-Refundable.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) and you are returning it for replacement. We only refund shipping charges if you are returning a faulty item for replacement and we are unable to replace it for some reason such as being out of stock.
We happily exchange an item however the free postage only applies to first time shipment on original order. In the event you want to exchange for a different size or color and we are out of stock for desired item we will try our best to arrange the required size which can take a while. Otherwise, the return will be treated as refund for change of mind.
You should expect to receive your refund within 3 days when your returned item has been received back by us.
If you need to return an item, please contact us and we will respond with instructions to start return and refund process.
Intention to Return Policy
Intention to return is when you buy one or more items to inspect or try only and with intention to return it later even if you keep some items and returning others. We do not encourage buying multiple sizes or colors of same item(s) to try on where intention is to return one or more items later since this causes us staying out of stock for the item(s). If for any reason, you want to buy any item to inspect or try on and return later, please get in touch with us prior to placing your order and we will try our best to facilitate you. Please note, We may charge a restocking fee depending on the product to be reserving. Typically, a flat 10% restocking fee will apply otherwise.